Administrative Assistant, OB/GYN

Position Summary

This position will perform a variety of secretarial/administrative duties for the OBGYN Department through extensive patient contact.

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  Provides administrative support to the OBGYN Department.
  
  
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  Obtains, documents, and verifies patient demographic, financial, and insurance information using a computerized scheduling system.
  
  
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  Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments, and registers patients into a computerized system.
  
  
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  Reviews bump-list, pending report, No-Show Report, MyHealth Admin requests, and GWDOC e-mails daily.
  
  
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  Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for the reception area, billing office, and the patient.
  
  
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  Provides indigent patients with lists of alternative medical resources.
  
  
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  Receives callers and takes messages as necessary.
  
  
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  Receives, sorts opens, and distributes mail.
  
  
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  Arrange and coordinate all preoperative appointments.
  
  
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    Contact primary care physician and request necessary referrals for testing
    
    
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    Gather all results from preoperative appointments before surgery
    
    
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    Fax information to the surgical unit
    
    
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  Pre-certify all surgical procedures and authorize the in-office procedures.
  
  
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  Initiate Rx orders, Radiology orders
  
  
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  Completes patient paperwork within 3-5 Business Days from the time of receiving the documentation.
  
  
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  Mail out all clinical correspondence for physician(s), review provider schedules daily for accurate scheduling
  
  
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  Other miscellaneous administrative duties (medical records requests, etc.) Touchworks/IDX/Touch Chart
  
  
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  Manage Call In/Rejected Rx task list
  
  

• A high school diploma or equivalent combination of training and experience is required
• Two or more years of college education is preferred
• Strong knowledge of medical terminology is required

• Three or more years of administrative experience in a fast-paced healthcare setting
• Prior experience working with patient records, billing, and scheduling in a clinical setting is necessary for this position
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Two years of customer service experience in a patient care environment, including six months of patient scheduling, is preferred.
• Familiarity with medical insurance and medical terminology is preferred, along with referral and prescription intake experience.
• Bi-lingual skills preferred.