New York, NY

About BrightTALK

BrightTALK brings professionals and businesses together to learn and grow. Over 12 million professionals engage with 75,000 free talks and 1,000 online summits to discover new technologies, learn from trusted experts and grow their careers. Thousands of businesses acquire and inspire their ideal audience with BrightTALK's AI-powered content and demand marketing platform.

We are looking for a talented and passionate Account Manager to join BrightTALK's Sales department.

The Account Manager role will work directly with our Level 1 customers - customers who have a BrightTALK channel license (BrightTALK's self-service marketing platform). Account Managers will be focused on renewals and retention goals for this customer group. Additional responsibilities of the Account Managers include supporting various stages of the customer lifecycle such as product adoption and client success.

The ideal candidate will have experience working in customer facing and/or sales roles, and familiarity of B2B marketing is a plus!

The Account Manager must be highly organized and adaptable to align with a high volume of customer needs and provide best practices/strategies.

Responsibilities

• High touch on-boarding process
• Provide knowledge and best practices for customers
• Conduct data analysis reviews (PIRs)
• Renew and retain channel licenses

Skills

• Organization
• Time management
• Personable
• Adaptability
• Detail orientated
• Client relationships
• Problem solving
• Positive
• Industry knowledge

Why we like working at BrightTALK

• Friendly, talented, collaborative and entrepreneurial teams.
• Generous and comprehensive benefits including 100% healthcare coverage for employees.
• Generous holiday policy, flexible schedule and 4 weeks of PTO in your first year at BrightTALK.
• 401k matching program.
• Offices located in top destination cities.
• Training allowance and regular innovation days.
• Team building and paid volunteer time.

We are dedicated to learning and growing, going after big dreams, taking ownership, remaining open and honest while recognizing we are in it together. We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their passion to help us build a world changing audience and thrive along the way. Join BrightTALK and experience a collaborative and engaged team who works together to provide learning and growth opportunities for businesses and professionals.

BrightTALK is an Equal Opportunity Employer and does not discriminate on the basis of ethnicity, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.