Product Manager, M&R Ancillary & Development - Remote
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
This Medicare & Retirement Product Manager is responsible for the development, management and implementation or sun setting of Ancillary products for M&R and C&S Dual Special Needs Plan (DSNP) Medicare Advantage products.
As an M&R Product Manager, you will establish collaborative relationships with external and internal stakeholders, identify objectives and initiatives to guide vendor initiatives, conduct regular status meetings to review issue resolution, project status, plan yearly benefit implementations, and evaluate overall product performance. You will gather competitor information as needed and inform benefit decision making each year if necessary and strategically think about how the consumer experience should work compared to current status.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Act as the Product liaison between UnitedHealthcare and internal / external vendors who are directly impacting our membership with their services
- Resolve internal/external operational issues that impact members' ability to access supplemental benefits
- Coordinate activity with Ancillary vendor management team to ensure consistent vendor oversight through shared processes and procedures
- Oversee benefit management by internal and external vendors
- Resolve issues, oversee benefit descriptions and member materials for accuracy and clarity of message
- Work with internal stakeholders to efficiently facilitate delivery of Ancillary services to members
- May be project-based and involve working within multiple product functions
- Navigate and influence multiple cross-functional teams in a complex, matrix work environment
- Support marketing and sales initiatives to communicate member value proposition
- Manage cross-segment projects and initiatives that require problem solving, relationship building, influencing, and analyzing
- Adapt departmental plans and priorities to address business and operational challenges
- Influence innovation across teams to ensure aligned; cohesive progress across multiple areas including technology, marketing, and service operations
- Review vendor performance against contractual expectations and facilitate or influence changes to product portfolio to improve competitive position and optimal product performance
- Work with internal or external business constituents to recommend product future direction or respond to product inquiries
- Provide explanations and interpretations within area of expertise
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Undergraduate degree or equivalent work experience
- 3+ years of Product Management / Product development experience
- 3+ years of project management experience leveraging cross-functional teams
- Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
- Ability to occasional travel. This position may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties
- Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
Preferred Qualifications:
- Healthcare experience
- Ability to consistently achieve goals in a matrix environment
- Demonstrated excellent verbal and written communication skills
- Solid technical skillset to identify, define, and analyze various data sets to draw conclusions and take necessary actions
- Solid understanding of consumer needs across the end-to-end consumer lifecycle
- Proven assertive/ strong influencing skills
- Demonstrated lateral / creative thinking
- Demonstrated analytical skills
- Proven organizational skills with ability to be flexible and work with ambiguity
- Demonstrated ability to be a creative and critical thinker
- Solid multi-tasking and prioritizing skills with the ability to meet deadlines
- Solid interpersonal skills with a customer service focus
- Demonstrated ability to manage and prioritize deliverables
- Demonstrated ability to work independently and as part of a team
- Proven ability to work collaboratively and influence others
- Demonstrated ability to present relevant information to various audiences and stakeholders at all levels of the organization
To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $82,100 to $146,900. The salary/hourly range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Recommended Skills
- Analytical
- Assertive
- Benefits Realisation Management
- Coaching And Mentoring
- Communication
- Coordinating