Charleston, SC

Front Desk Agentat Planters Inn

Job Summary

Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.

Job Duties

- Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
-Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
-Books reservations for guests that call or approach the front desk.
-Accepts payments. Processes cash and credit card transactions according to established policies and procedures.
-Maintains a house bank. Prepares accurate report of receipts and makes daily deposit.
-Checks guests out of the hotel at the completion of their stay.
-Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
-Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues.
-Will also be responsible for helping with guest reservations and sales

Education and Experience

-High school diploma or equivalent
-Previous customer service experience
-Guest Reservation and Sales Experience preferred

Skills & Abilities

-Excellent verbal communication skills
-Strong customer service focus
-Detail oriented
-Strong organizational and time management skills
-Basic computer and math skills
-Ability to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

- Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions

-Ability to push, pull, carry, lift or otherwise move up to 10 lbs.

Benefits:

-401k after 90 days, fully vested, company match to 3%
-Medical (4 plan choices)
-Dental (2 Plan choices)
-Vision
-Employee Assistance Program (EAP)
-Flexible Spending Account (FSA)
-Awesome Paid Time Off policy
-Northwood Hospitality Discounts

EEO and ADA Statements

The Planters Inn is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.