ROOM ATTENDANT - HOURLY

Looking for a hard working friendly room attendant. must be able to work weekends and weekdays. Shift starts at 9:00am usually ends at 4-5:00pm. Overtime is required at times, but we will let you know when needed. We all work together as a team at this hotel and are looking for candidates to work with us and become part of our team culture.

POSITION TITLE: Room Attendant

DEPARTMENT: Housekeeping

JOB SUMMARY: Performs routine duties in cleaning and servicing of guest rooms/suites and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

RESPONSIBILITIES:

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Vacuums the carpet.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests.
• Perform rotation cleaning duties (e.g. wash windows, deep cleaning etc.) as required
• Cleans guest bathroom/bedroom/floor corridor.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Replenish amenities according to the operational standards e.g. toiletries, water, coffee/tea & condiments
• Inspect condition of bathrobes and replace soiled/damaged ones, if appropriate.
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to the floor plan.
• Responsible for the cleanliness and maintenance of work area.
• Attends to guest calls, guest requests /guest complaints in the area assigned.
• Responsible for following brand standard cleaning procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Other duties as necessary and assigned by management.

REQUIREMENTS:

• Ability to stand, walk, kneel, bend, stoop and carry for prolonged periods of time as customary in a housekeeping role.
• Must be able to push up to 75 lbs., lift and carry up to 25 lbs.

QUALIFICATIONS: