Sr Computer User Support Specialist with a SECRET clearance

Betis Group is a growing small business that provides a broad range of consulting services to US Federal Government, US Military, and Commercial clients. Services include Management & IT Consulting, Program & Project Management, and Professional & Admin Services.

We accept direct hire candidates only, W2 employee hires. We do not accept 1099 independent consultants. We do not accept staffing firms. We do not accept Corp-to-Corp (C2C) candidates. We cannot sponsor H1B.

Duties and Responsibilities:

• Provide full-service support for desktop equipment and desktop software to include mobile device, multimedia, and collaboration service support
• Support the desktop infrastructure comprised of 6000+ desktop/laptop computers, 1500 network printers, 750+ mobile devices, various collaboration tools and multimedia equipment supporting 14000+ users
• Support of the Windows Environment to include patching, image creation, building collections, software packages, client health, software development
• Support mobile technologies that include Cisco Any-Connect, MS Team, CISCO Jabber, CISCO Web-Ex, and Purebred

• Oversee critical support for the Agency Senior Executive Service and VIP members

Qualifications

Required Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or in a related discipline
• 8+ years of experience of progressive experience in IT projects within the public sector, with at least 5 years as a Sr Computer User Support Specialist experienced in implementing and maintain platforms within the last eight years

• Experience with technical and functional activities requiring the use of System Center/MS Intune
• In depth understanding of risk management, customer relations, project execution, team management, and status reporting
• Preferred certifications are Microsoft MDAA and/or MCP
• Will have Security+ CE (or equivalent or higher security certificate)