Temp Call Center Representative
Job Description
Title: Temp Call Center Representative
Start Date: August 2022
End Date: 4 months, possible extension
Hours: 40 hours per week
Location: Onsite in Jersey City, NJ
Responsibilities:
• Provide exceptional online customer service support with excellent phone and/or written communication skills
• Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information
• Knowledgeable in company policies and procedures including after sales policies and repair case management
• Demonstrate passion for the brand and keeps relevant with brand information including but not limited to products, brand storytelling, social responsibility, services, promotions and marketing trends
• Understand customer needs and resolves cases to enhance brand loyalty
• Ensure relevant administration is completed and distributed appropriately
• Support quality assurance and shares product and website related client feedback
• Cross collaboration with partners, including stores in managing customer cases
• Contribute towards the efficiency of the Client Services team and plays a key role in achieving the service level targets.
Requirements:
• 2+ years of previous retail, call center or hospitality experience
• Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectations
• Outstanding luxury selling behaviors
• Team player with a positive can do attitude
• Demonstrates a high level of energy, enthusiasm and empathy
• Drives to meet and exceed sales goals and customer expectations
• Ability to work under pressure while maintaining a calm demeanor
• Strong active listening, verbal and written interpersonal communication skills;
• Intermediate to advance computer skills with the ability to work with fast-paced systems handling multiple databases at the same time
• Proficient in Microsoft suite and Salesforce
• Ability to work a flexible retail schedule: including weekends, evenings, and holidays.
• Bilingual English / Spanish preferred
Recommended Skills
- Active Listening
- Administration
- Aftersales
- Call Centers
- Case Management
- Communication