District Manager - Pittsburgh PA

BURGER KING

TOMS King is one of the largest and most successful multi-restaurant franchisees in the Burger King System

District Manager

Base Salary Range $70,000 - $85,000 annually + Plus Bonus

At TOMS King, we believe that our Employees are the cornerstone of our success. Having a rewarding career where the possibilities are endless begins with you! If you are passionate about serving our People, serving our Guests and enjoy working in a fun, fast-paced, collaborative, team-oriented environment, consider joining our team.

A District Manager at TOMS King is an important ingredient to the success of our business and is supported with industry leading technologies and the tools to succeed in our dynamic organization. We’re looking to enhance our leadership team with the industry’s best professionals - individuals who share our commitment to developing high-performing teams, delivering exceptional guest service and serving the highest quality food. TOMS King is deeply committed to excellence and rewards our restaurant leaders for their strong performance.

SUMMARY

The District Manager (DM) is responsible for enthusiastically leading and motivating the restaurant management team and providing them with the tools, training and follow-up necessary to achieve maximum performance in each restaurant, to meet the highest levels of customer service and satisfaction and selling efforts. This position is accountable for maximizing positive customer experiences, sales, and profits within assigned restaurants.

This position reports to the Regional Vice President in a particular operating Region. The District Manager’s span of control will be a minimum of six restaurants in a geographic area, but it could be as high as eight. Each restaurant has a team of at least four management employees, with the Restaurant General Manager reporting directly to the District Manager. Additionally, each restaurant’s sales, profits, property and fixed assets are to be maximized to their fullest potential by the District Manager who is to direct and support the Restaurant General Manager in all aspects of business management. The District Manager supervises a total group of 175 – 200 employees, which includes the management team at each restaurant, as well as all the crew staff.

TOMS King is a premier Burger King franchisee operating more than 125 locations in five states.

AREA / DISTRICT MANAGER REPONSIBILITES INCLUDE:

People Management:

• Instructs, trains, coaches and develops the Restaurant Manager to become a highly proficient manager and developer of people.
• Works with the Restaurant Management team to create an environment of trust in all restaurants where (1) enthusiastic people are recognized and rewarded for achieving organizational and personal goals; (2) all people are treated with dignity and mutual respect regardless of their individual differences; (3) initiative and accountability is encouraged and (4) open and honest communication is fostered.
• Assists each Restaurant Manager in obtaining all goals and objectives required by the Managing Partner.
• Participates in the selection of new management personnel.
• Leads, coaches and assists Restaurant Managers in recruiting and development of restaurant team.
• Provides on-the-job training and development to each Restaurant Manager when areas for improvement are observed, or as directed by the Regional Vice President or Managing Partner.
• Provides written performance appraisal of Restaurant Managers and assists with all restaurant team performance reviews.
• Trains new management employees to develop and supervise the restaurant team.
• Assists and advises the Restaurant Managers in developing a professional and proficient sales team to provide optimum levels of customer service and satisfaction.
• Encourages methods of training, developing and motivating Restaurant Managers, Assistant Managers and crew to provide optimum levels of performance.

Administrative Management:

• Ensures that all Company policies and procedures are followed.
• Ensures that all Federal, State and Local laws comply within each restaurant.
• Acts as a liaison between the Restaurant Managers and the Regional Vice President or Managing Partner to keep restaurants informed on matters of policies, procedures, corporate philosophies and decisions.

• Maximizes sales and profits within each restaurant.
• Corrects operational deficiencies caused by equipment within certain established financial parameters.
• Trains and coaches Restaurant Managers to administer and control specific expenses.
• Approves and monitors all repair and maintenance expenses.

Marketing:

• Assists Restaurant Managers in the implementation and execution of all national or local merchandising promotions.
• Identifies ways to promote sales in local trading area.

Operations Management:

• Responsible for meeting restaurant customer service level objectives based on TOMS King standards.
• Monitors daily/weekly operational statistics and reporting trends (e.g., cash flow, revenue, turnaround, etc.) variances and problem situations. Addresses these with Regional Vice President or Managing Partner.
• Ensures restaurants are all operating within pre-established guidelines. Addresses any problem/issue to continue smooth operations.Customer/Employee Satisfaction:
• Creates and maintains an environment that promotes positive communications, as well as fostering teamwork within the restaurants. Ensures that the restaurants are appropriately staffed to maximize customer service and selling efforts.
• Assists the restaurants in controlling all product and restaurant elements in rendering ongoing superior customer service.
• Keeps Managing Partner or Director of Operations apprised of employee, customer and operational concerns and issues.
• Administers ongoing performance discussions, coaching and feedback to Restaurant Managers.
• In conjunction with the Restaurant Managers, handles all employee performance issues appropriately and in a timely manner, with pertinent, supporting documentation.

REQUIREMENTS:

• 3-5 years of experience in a leadership role managing multi-units preferably in a restaurant environment
• Two years of college education or equivalent is a plus.
• The ability to attract, develop, and retain high performing work teams.
• Outstanding leadership skills and be able to motivate a diverse team.
• Possess exceptional customer service and verbal communication skills.
• Ability to lead and motivate a team of restaurant managers in a fast-paced environment
• Must be able to manage a P&L and execute a sales plan
• Strong math skills and Windows-based computer skills
• The ability to work with a high degree of independence and discretion.
• The ability to work well under pressure and with a heavy workload.

ABOUT TOMS KING

TOMS King owns and operates over 125 BURGER KING® restaurants across Illinois, Ohio, North Carolina, Pennsylvania and Virginia, with more than 2,500 team members and we have grown to become one of the largest BURGER KING® franchisees. See us at www.TOMSKing.com

HIGHLIGHT OF BENEFITS

TOMS King offers career advancement opportunities, daily pay options, promotions from within, competitive wages, E-learning tools, Medical, Dental and Vision Insurance, Life and Accident Insurance, Short Term and Long-Term Disability, 401 (k) Retirement Plan, Paid Vacation, employee meal discounts, and scholarship opportunities. See us at www.tomskingbenefits.com

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