Customer Service at BrickTown Equiipment
Job Description
Brick Town Equiipment in Oklahoma City, OK is looking for one customer service to join our team. We are located on 2200 N. Classen Blvd. 503 Oklahoma City,. Our ideal candidate is a self-starter, ambitious, and reliable.
We are looking for a customer-oriented service representative.
Responsibilities:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Requirements
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
- * High school diploma
We are looking forward to hearing from you.
Recommended Skills
- Active Listening
- Adaptability
- Customer Relationship Management
- Customer Service
- Multitasking
- Requirement Prioritization