Remote Government and/or Corporate Travel Agent
Job Description
Requirements Duties and Responsibilities:
• Shift is from 1pm to 10pm Eastern Time-remotely (from home)
• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries and provide prompt customer service.
• Book and issue airline, hotel, car and other tour reservations through our GDS system, accurately and efficiently.
• Maintain sufficient account knowledge to assist clients without delay.
• Keeps current directory of hotels, motels, and timetables, and answers inquiries concerning routes, fares, and accommodations.
• Check queue’s daily to ensure accuracy and that all issued tickets are complete.
• Communicate effectively with other agents or team members to solve problems and gather information.
• Establish and maintain strong relationships with clients.
• Research complex travel rules and regulations for each client.
• Research and handle traveler complaints.
• Provide travel expertise to clients.
• Follow Duluth Travel approved work process.
• Work on multiple contracts as necessary within reason.
Skills and Specifications:
• Demonstrates attention to detail. Identifies and resolves problems in a timely manner.
• Pursues training and development opportunities and strives to continuously build knowledge and skills.
• Responds promptly to customer needs.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
Able to read and interpret written information.
• Demonstrates accuracy and thoroughness.
• Shows respect and sensitivity for cultural differences.
• Works with integrity and ethically.
• Follows policies and procedures.
• Is consistently at work and on time.
• Includes appropriate people in decision-making process.
• Reacts well under pressure.
• Applies feedback to improve performance.
• Ability to read and interpret documents such as travel rules, operating instructions, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
Education/Experience:
• Working knowledge of Worldspan, Sabre and Apollo GDS System, with minimum 3 years’ experience with a system.
• Understanding of International travel requirements, visas, passports.
• Understanding of the Federal Travel Regulations, Fly America Act and Open Skies Agreement
• Proficient with city, airline, hotel and car rental codes.
• Knowledgeable with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Ability to concentrate and pay close attention to detail.
• Strong organizational skills.
• Ability to consistently deliver excellent customer service, internally and externally.
• Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Willingness to demonstrate professional conduct at all times.
• Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys.
• Ability to identify a problem and see it through to resolution with minimal supervision.
NOTE: This job description is subject to change and/or revision based on the growth of the company, customer mix and other business related factors.
Recommended Skills
- Attention To Detail
- Communication
- Coordinating
- Customer Demand Planning
- Customer Service
- Decision Making