Hotel Front Desk Agent / Guest Service Agents AM-PM

Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Performed:

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;
• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;
• Handle cash and credit card transactions and process guest accounts ;
• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;
• Ensure proper disinfecting/sanitization/cleaning of front desk and lobby;
• Print and distribute Daily Event Sheet, door signs, and reader board signs;
• Fax and make copies for guests, along with other services of the Business Center ;
• Arrange for sending and receiving of packages;
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and
• Any and all other work as required to complete the primary purpose of the position.

Job Requirements

Qualifications:

Required Prior Experience:

Customer service experience-Hotel Front Desk Agent/Guest Service Agent experience preffered

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, weekends and holidays

Recommended Skills

• Communication
• English
• Friendliness
• Hospitality Industry
• Occupational Safety And Health
• Safety Training