Principal UX Designer - Navigation & Wayfinding - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

In search of a passionate and dedicated designer who wants to have a big impact on how visitors and members interact with navigating and exploring information across the enterprise. The Principal UX Designer for Navigation and Wayfinding will partner directly with the Studio’s Sr. Director of Design and Journey Owner to set the tone and re-envision how important navigation and wayfinding principles can improve member and visitor experiences and truly help the healthcare system work better for everyone.

We are seeking a person who is passionate about creating great experiences within health care. Their goal is to understand our users and business needs and collaborate with the Journey Owner and other stakeholders to help create a great product experience for our users. This role will work within a collaborative, cross-functional project team to design portals, applications, and web properties. They will partner with UX researchers, other UXers, and developers to build out information architectures, interactive designs, and more to create helpful and delightful experiences and ensure that every member and site visitor can easily navigate to what they need to find and understand clearly where they are.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead the design strategy and execution for projects that help our members and site visitors easily navigate to needed information
• Translate product strategy into a compelling design vision through wireframes, flow diagrams, sketches, storyboards, mockups, and/or high‐fidelity prototypes to communicate the current or future user experience
• Provide thought leadership and oversee the work of several designers from concepting to execution
• Provide material experience and design support for the Consumer Experience on UHC Member authenticated and consumer sites as needed by Digital Product teams
• Support product strategy, Information Architecture, user research, experience requirements gathering from stakeholders.
• Leverage and contribute to existing design systems, pattern libraries, and UI guidelines
• Perform design duties for one or more projects to meet UX, technical, and business needs
• Interpret analytics, voice of the customer, market feedback, site rankings and any relevant collateral as needed
• Explore emerging opportunity in the healthcare digital space, evaluate and evangelize as needed
• Be the voice of the user in prioritization, new product and feature development for Digital Products and other digital experience areas as needed
• Lead discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on our mission
• Anticipate customer needs and proactively develop solutions to meet them
• Solve complex problems and develops innovative solutions
• Motivate and inspires other team members
• Regularly present to senior leadership
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of UX design experience, including: some experience evaluating and/or designing wayfinding and navigational experiences including headers, footers, flyout or dropdown navigation, site taxonomy analysis, browse paths, etc. including search results pages, search box interactions or other answer-seeking experiences
• Experience creating wireframes and prototypes to communicate design concepts
• Experience with various UX design and collaboration tools (e.g., Figma, Sketch, Axure, InVision, Miro, etc.)
• Experience participating in user research and concept testing with users
• Portfolio of relevant user experience project deliverables
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of the organization

Preferred Qualifications:

• Degree in Design, Human‐Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline
• Experience designing enterprise software, B2B applications or large employee‐facing systems and medical or healthcare domains
• Knowledge of UX‐ related analytics, metrics, and measurement techniques
• Experience training and mentoring junior design staff

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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