Lead Retail Associate, Electronics Repair

Immediately Hiring!

We have 5,000 reasons to say yes and join an award-winning company. Asurion Tech Repair & Solutions is hiring (and there's a $5,000 sign-on bonus with your name on it).

We are Immediately Hiring- If you enjoy helping people repair and get to know their tech devices, this role is for you. AtAsurion Tech Repair & Solutions , we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

The only thing we are more passionate about than technology is our people. Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are good at talking with customers and can make sales in any environment. Asurion Tech Repair & Solutions retail stores are popping up across the country. These stores offer device repair in local communities. This is a great opportunity for people of all skill levels to join our team.

Starting Pay - $21.28 per hour + uncapped sales commission potential, based on performance

• Top performers earn an average of $563/month on top of their base hourly rate, based on Repair & Sales Commissions

We take care of you (benefits/perks):

• Ongoing training to grow your skills
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• Skills development and hands-on training
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health
• $5,00 sign-on bonus

As a Lead Tech, here’s what you can expect to do:

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

• Perform repairs on all devices
• Sell and upsell products
• Supervise, train and coach tech experts
• Stand in as store manager when needed
• Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
• Ensure all work orders (WOs) are addressed by end of day (EOD)
• Oversee all buybacks and return material authorizations (RMAs)
• Manage back of house (BOH) and ensure new processes and procedures are followed
• Order and manage inventory
• Ensure PPE supplies are ordered and utilized, and safety standards are met

Here’s what you’ll bring to the team:

• 1+ years of retail supervisory experience or equivalent
• 6+ months of smartphone repair experience or equivalent
• High school diploma or GED (preferred)
• Inventory supervisory experience; inventory counts, live inventory management or equivalent
• Proficient in Microsoft Office with an emphasis on Excel
• Effective verbal and written communication skills
• Customer service skills
• Motivation to meet and exceed evolving key performance goals
• Technical, problem-solving, and organizational talents
• Ability to work flexible hours, including weekends and holidays
• Reliability and flexibility in difficult situations
• The ability to quickly adapt in an ever-changing environment

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.