Member Services & Events Manager

Job Title: Member Services & Events Manager

Department: Member Services

Reports to: Director of Member Services & Events

Direct Reports: Member Service Team Members and Valet/Transportation

FLSA Status: Exempt

POSITION SUMMARY:

To provide exceptional experiences, communication, and memories for Members, Guests, and Prospects prior to, during, and after their visit.

The Member Services & Events Manager is responsible for the overall production and performance of the Member Services Department and Valet/Transportation. This includes, but is not limited to: concierge services, membership support and private event coordination.

Key Responsibilities:

• Supervise, monitor, mentor, coach and assist in the professional development of the Member Services Staff and Valet
• Supervise and manage the daily tasks of the Member Services Staff and Valet
• Possess a thorough understanding of the member services service standards and goals, and ability to coach and implement with member services staff
• Ability to troubleshoot and utilize resources to find solutions for challenges as team members encounter them
• Ability to handle employee concerns with appropriate emotional intelligence and decorum
• Enforce appropriate uniform/attire standards according to the member services service standards
• Facilitate proper radio communication among MS, Golf and Valet
• Facilitate dining reservations for the Golf House and third-party restaurants, show requests for T-Mobile Arena, event inquiries, transportation inquiries, and general Club inquiries
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10 day forecasts of visits and special requests
• Handle incoming calls from Members and Guests and provide prompt follow through in response to the member
• Create and update list of trusted local area vendors, stores, and services to recommend to Members/Guests when requested
• Process invoices in a timely manner
• Knowledge of all safety and emergency procedures and accident prevention policies and procedures
• Ensure Member profiles and preferences are updated
• Facilitate member orientation in the absence of Director of Member Services & Events
• Spearhead private events in accordance to business demands
• Plan, communicate with member and execute private events
• Assist with orders for décor of private dinners or events
• Assist with coverage if there are any call outs by bringing in other valet team members or member services team members, as necessary
• Other duties and special projects as assigned

Qualifications:

• Two years experience within the Hospitality Industry in a management role
• Two years of event & catering management experience
• College Degree in Management, Marketing, Hospitality or similar field is preferred
• Previous experience in a luxury hospitality or private club environment is preferred

Skills:

• Great interpersonal skills, with the ability to work harmoniously with members, guests, peers and
• Highly organized with the ability to multitask
• Excellent oral and written communication
• Ability to practice strict discretion while handling highly sensitive & confidential information.
• Ability to problem solve, work independently and with
• Ability to make quick, sound
• Ability to complete assigned tasks and meet
• Ability to exceed expectations of guests, management and
• Possess a demonstrated knowledge of today’s travel market and high end
• Ability to train, coach and motivate
• Strong computer and internet skills in addition to the use of all standard office equipment.
• Strong financial acumen; proven record of successfully managing budgets and producing accurate forecasts.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; and a shift greater than eight (8) hours in length
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors, standing, walking, and moving for periods of greater than four (4) hours, and lifting, carrying, bending, stooping, squatting, reaching, pushing and

About Discovery Land Company

Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.

We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.

We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - {apply below}

About the Project - Summit Club

The Summit is the only fully private residential golf and lifestyle club community in Las Vegas. This private heirloom community offers 262 residences, a world-class Tom Fazio-designed golf course and practice facility, wellness and recreation programming, as well as a spacious clubhouse boasting a state-of-the-art gaming and viewing room and numerous dining selections. The Summit offers a membership that values its relationships, its health, its leisure time, and is a modern heirloom community that honors Las Vegas’ strong legacy of class, entertainment and, most importantly, fun. For more information about the project - {apply below}

Recommended Skills

• Audio Equipments
• Catering Activity And Reception Organisation
• Coaching And Mentoring
• Commercial Awareness
• Confidentiality
• Coordinating