Customer Support Specialist

Area of Accountability:

The Customer Support Specialist provides service to KI’s existing customer base by working closely with various internal departments to process customer requests and resolve issues. The Sales Specialist also manages data and systems to ensure smooth processing of customer requirements and new opportunities.

Major Duties and Responsibilities:

• Serves as the Account Manager for existing KI customers as assigned by the Regional Sales Manager.
• Supports Sales Team, on assigned accounts, to ensure exceptional customer service.
• Facilitates communication of pertinent customer quotes, new parts, project information, changes, quality issues, problems, and status between sales, quote team, engineering, operations, quality control, finance, and all related departments.
• Communicates, supports, and follows up with plants and assigned customer accounts on an on-going basis via telephone, mail, and other electronic media to answer customer inquiries and resolve issues.
• Manages data in IQMS, Quick Base CRM, and SharePoint to ensure smooth customer requirements processing.
• Performs duties and activities as outlined in KI’s processes: Customer Communication KP1, RFQ KP2, and New Version RFQ KP2.2.
• Organizes sample submission and PPAP activities.
• Handles contract review activities.
• Processes customer corrective actions.
• Other sales team duties as assigned by the Regional Sales Manager.

Supervisory Responsibilities: None

Qualifications:

Competencies:

• Proven ability to read engineering drawings understand engineering concepts.
• Familiarity with manufacturing process utilized by KI Industries.
• Proficiency in CRM software, such as Salesforce and ERP systems.
• Advanced Microsoft Office skills.

Education:

• B.S in Engineering or Business with technical aptitude

About KI Industries:

KI specializes in working with OEM's to design and manufacture decorative plastic and die cast components for appliance, automotive and consumer products. We offer a broad range of molding technologies from gas assist, two shot, three shot and insert molding with painting, plating and PVD finish capabilities. Our global footprint allows us to serve customers around the world. We currently sell to customers in North America, Central and South America, Europe and Asia.

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