Customer Service Rep

Who we are:

Ecobrite is a state-of-the-art linen rental and laundry company servicing the healthcare industry in the Chicagoland area. Our facility is extremely high tech and utilizes the latest technologies. If you are looking to join an exciting team and are super star material, this is a great opportunity!

Perks:

• Innovative fast-growing company with great career advancement opportunity
• Competitive pay
• Generous paid time off policy
• 401K with matching company contributions
• Medical, Dental, Vision
• Paid Training
• Team building events, offsite Holiday parties, monthly birthday celebrations
• Workplace Solutions – gives you free access to counselors, attorneys, experts in health and fitness along with discounts to over 1,000 merchants.

What you will do:

Act as the point of contact for our customers to ensure that our customers receive exceptional service. This is a customer facing role, you will be the primary contact for our customers and handle various types of customer inquiries to ensure timely and accurate responses to customers.

How you will do it:

• Connect with customers face-to-face on a regular basis to build and develop rapport and relationships.
• Provide information about services, order adjustments, order additions, and inventory issues.
• Manage all customer service inquires via email, telephone or in person.
• Collaborate, cooperate and follow-up with other departments to resolve customer requests and issues.
• Ensure appropriate changes were made to resolve customer issues.
• Assist in main linen room inventory at all customer facilities.
• Maintain accurate schedule and calendar for all upcoming visits to facilities.
• Direct all in-service and training meetings at current customer facilities.

Qualifications you already have

• High school diploma or general education degree
• Strong oral and written communication skills
• Three years’ experience in a Customer Service role
• Ability to work individually and cooperatively as a member of a team

Bonus Points if you have:

• Aptitude toward technology and applications including Microsoft Office

Recommended Skills

• Communication
• Customer Service
• Microsoft Office
• Networking
• Self Motivation
• Telephone Skills