Bind Group Operations Specialist - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Bind is a health technology and services company founded in 2016 and headquartered in Minneapolis, MN with satellite offices in New York and San Francisco. Bind is health insurance for the way we live now. Unlike traditional health insurance that charges you for services you may never need or want, Bind is on demand: pay for what you need, not what you don’t, and adjust your coverage when those needs change. Health coverage that’s flexible, clear, and intuitive.

We are creative, collaborative, and a little bit fiery. The Bind team is comprised of like-minded individuals passionate about healthcare, and our cause is the collective act of rewiring it. We embrace new ideas. We’re more wheel than cog. More spark than smoke. And we are playful and venturesome in our daily mission to render real and refreshing solutions to health insurance that works better for us all.

Bind is actively seeking a motivated and growth-oriented Bind Group Operations Specialist to support client success and operational excellence. The Group Operations Specialist will act as a critical problem solver and business operator, directly engaged in client onboarding and support. This role will develop key internal relationships and execute against established processes to ensure Bind employers and their members receive an excellent experience through efficient, accurate onboarding and timely issue resolution. Strong communication skills and systems-oriented thinking are important success indicators in this role, with duties that include project plan execution, account configuration, process monitoring, and issue investigation using a combination of industry-leading and proprietary tools. Bind seeks a candidate ready to learn and grow, who can work with stakeholders across organizational boundaries to meet deadlines and solve problems. Focus, enthusiasm and a dedication to excellence are all personal characteristics highly valued in the Bind organization. This role is in Minneapolis, or available for telecommute.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.



You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Upon assignment, coordinate and execute internal processes to ensure timely and accurate implementation and/or renewal of Bind clients, with a focus on fully insured and standard mid-market ASO business


• Intake, manage, research, and execute actions associated with client-related issues raised by internal stakeholders, for clients across the Bind book of business. Coordinate resolution and effective stakeholder communication with key Bind and UnitedHealthcare stakeholders. Document issues, findings, and resolutions in appropriate systems


• Follow established policies and procedures in execution, including use of multiple systems and processes, requiring interpretation and judgement of business needs


• Respond to changing business requirements and unique client needs, communicating with internal stakeholders as required to gather and capture information for process execution


• As required, communicate directly with stakeholders at UnitedHealthcare as well as client/broker contacts


• Utilize Bind systems, including proprietary tools, to execute information capture and activity tracking


• Accurately execute configure and changes Bind clients on the Bind Platform


• As assigned, manage client-requested changes to configuration and plan design, including cross-functional decision-making, notification, and execution


• As capacity allows and as assigned, support other administrative processes in Bind Operations, including but not limited to plan document production


• Work with all Bind teams/functions to identify, develop and improve processes for the onboarding and administration of clients


• Form highly effective working relationships across teams, including but not limited to: Bind account teams, product teams, enrollment operations, claims operations, pharmacy operations, network operations, and member experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• A BA/BS or equivalent experience


• 2+ years of professional experience in project management, business analysis, B2B customer support, or equivalent


• Knowledge and experience in a health plan environment with HIPAA requirements

Preferred Qualifications:

• Demonstrated ability to build relationships and communicate effectively with internal and external stakeholders


• Ability to set realistic goals, manage expectations and prioritize needs of competing


• interests (client, operations, information systems, internal and external partners, sales)


• Ability to organize and schedule people and tasks to develop realistic action plans


• Strong communication skills, both verbal and written


• Strong computer skills, including Microsoft Office Suite, and JIRA, Smartsheet and technical aptitude a plus


• Bind is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, sex, disability, age, marital status, sexual orientation, veteran status, genetic information, or any other status protected by applicable law.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at Bind, part of the UnitedHealthcare family of businesses. At Bind, we work to make health insurance personal with the clarity, flexibility and power people deserve. We took the old model of health insurance apart and are rebuilding it from floor to ceiling, from studs to rafters. We're not iterating a tired design or nudging a change-resistant industry, we're delivering what people want now - clear prices, timely support, personal choice, flexibility and an intuitive experience. Help build different and make a difference by doing your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $26.15 to $46.63. The hourly range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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