Customer Service Rep

PURPOSE:

• Ensures all inbound paperwork from suppliers are accurate and detailed.
• Receives inventory into ERP - Macola M10 for supplier-based orders.
• Bills and prepares invoices for customers with complete accuracy.
• Work with Inventory Control to receive inventory into warehouses and prepare reports as needed.

Job Responsibilities:

• Ensure paperwork coming from our Suppliers is accurate.
• Receive the inventory into our ERP System, then bill and invoice with attention to accuracy and within defined deadlines.
• Work with Inventory Control Specialist to perform receiving into warehouses with attention to detail
• Keeps Manager informed of area activities and of any significant problems.
• Completes reports as requested by the IC Specialist
• Attends and participates in meetings as required.
• Performs other duties as assigned.

Education/ Certifications:

• Highschool Diploma
• Experience: At least 1 year of Customer Service experience preferred
• At least 1 year of Inventory Control preferred
• Efficient in Microsoft Office Suites (Word, Outlook and Excel)Knowledge:
• Willingness to acquire knowledge of company products and sales policies and procedures.

Skills/ Abilities:

• Comfortable dealing with numbers and the processing of financial information
• Well organized, manages time effectively and the ability to take action proactively
• Ability to prioritize tasks and projects to meet daily deadlines
• Excellent interpersonal, oral and written communication

Recommended Skills

• Attention To Detail
• Communication
• Coordinating
• Customer Service
• Enterprise Resource Planning
• Finance