Boston, MA

The Medical Office Coordinator (Pediatrics) is responsible for providing support to physicians and staff in the areas of initiating patient intake, front desk, medical office and prescription responsibilities in a busy ambulatory setting. The Medical Office Coordinator will also ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties. Front Desk Responsibilities Arranges scheduling of appointments: e.g., follow-up MD appointments, education and consultation Schedule all outside appointments, consults and tests. Medical Office Responsibilities Effectively manage the flow of medical information internally and externally Patiently act as liaison between patient and health care providers and external patient related providers Accurately follow guidelines to triage all incoming calls taking independent action where possible Accurately enter information into automated registration and scheduling system Efficiently schedule ancillary diagnostic and consultative appointments as requested Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision Perform other functions and duties to support the practice Review faxes and process appropriately. Completing as much as you can before passing onto provider Sort and process mail and patient letters and complete all jobs in work tray Answer all phones calls using name with professionalism, kindness, patience. Enter all information into NextGen. Give patient expectation and ask “is that ok?” Complete all letter requisitions before sending to provider Take clear, concise and complete phone messages with accurate tel #’s Pick up and process fax prescription requests multiple times Qualifications: Associates degree in a related field or certificate from a business school or program or equivalent work experience 2+ years of experience in a medical office/reception setting or other customer service oriented position with interest in pediatrics. Experience with automated medical record and registration/scheduling systems preferred ABR-OE certification preferred Experience with Microsoft Office Excellent customer service skills Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants. Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.