Atlanta, GA

Temporary Employee Service Associate needed for Yoh's client in Atlanta, GA!

This is a two month, temporary position paying $20.50 per hour.

On-site in Atlanta, GA.

Overview:

Reporting to the Manager, Employee Service Associate is a new role that will provide efficient and highly informative first point-of-contact service to all employees, their managers, business partners, from our Atlanta office location. Focused on a seamless customer experience and great customer care, the Associate uses information from multiple systems and resources to respond to inquiries. In conjunction, provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support.

Responsibilities:

• Serving as first point of contact responsible for the resolution of employee and manager inquiries and requests that are inbound via multiple channels.
• Performance of Contact Center tasks, such as: individual employee data transactions, system support (e.g., password resets), troubleshooting payroll and check-related issues, employment verifications (VOE), direct deposit set-up, W-2 reissue requests, personnel file requests, data change, etc.
• Ensuring that sensitive information remains confidential and protecting personal information.
• Educating inquiring individuals to help them be more informed/self-sufficient by increasing awareness of self-service resources.
• Providing resolution or mindful redirection to escalated support resources in the Tier Two organizations.
• Providing support for self-service and HR technology tools for employees as well as managers.
• Capturing an accurate and comprehensive summary, along with all transactional details, related to the resolution of employee inquiries in the case management system.
• Process transactions by collecting required information or back-up documentation from employees or HR.
• Inputting data into required databases or systems to complete transactions
• Demonstrating excellent written communication skills
• Performing other administrative tasks.

Requirements:

Minimum of 2 years' experience required, preferably in an employee service center-oriented environment.

HR experience a plus; Bachelor's degree or work experience equivalent preferred.

• Exceptional customer service skills, demonstrable in-person, over the phone, and written channels.
• Strong interpersonal and listening skills.
• Excellent analytical and problem-solving skills.
• Attention to detail.
• Ability to quickly learn new technology and software programs.
• Ability to type with minimal grammatical and/or mathematical errors.
• Experience working with case management and knowledgebase tools.
• Experienced interacting with customers in a shared service center environment.
• Ability to work an 8-hour shift expected between 9:00 AM and 6:00 PM Pacific time, Monday through Friday, with flexibility when required.
• Experience with Workday, ServiceNow and Microsoft Offices Suite strongly preferred.
• Spanish speaking skills a plus!

Apply now for immediate consideration!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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