Senior Tech Product Operations Manager - OptumServe - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

The technology product management organization designs, develops, and manages activities for a specific product or group of products, from product definition and planning through production, release, and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management, and end-of-life of new, existing, or acquired products.

The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and strong technical aptitude.

The organization is accountable for delivering product performance in alignment with expectations and updates changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners and is responsible for cross-functional stakeholder management, including (but not limited to) design, engineering, scrum teams, and business leaders.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Supports capabilities under a product area
• Understands the “what & why” of user stories/features, ensures their relationship to OKRs, and how each may impact the customer
• Understands and contributes to initiatives and value propositions to deliver a thoughtful, holistic solutions
• Engages with users and delivers incremental value to consumers that will increase Net Promoter Score (NPS)
• Communicates effectively to build relationships with key stakeholders (scrum teams/product leads/delivery leads)
• Identifies and appropriately leverages SMEs
• Understands primary capabilities within the portfolio/product line
• Actively advances understanding of product model and product culture across assets/teams
• Understands a feature’s impact/relationship on other functionality
• Speaks credibly to both business and technology partners across teams and levels
• Diffuses conflict by driving consensus based on the greater good of the product and customer needs
• Manages prioritization and trade-offs between customer experience, business requirements, technical limitations, performance, and operational
• Drives the budget at feature/scrum team level
• Translates customer insights into actionable jobs to be done
• Supports the product backlog and prioritization
• Decomposes capabilities into manageable features/stories and partners with engineering teams on the creation of requirements and user stories
• Effectively balances needs of operations and technical teams
• Builds relationships to be a trusted partner and provides situational support to other product teams
• Positively influences capability outcomes
• Effectively leads cross-functional meetings
• Interfaces well with direct leadership
• Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self motivation
• Anticipates needs of audience by preparing options and recommendations
• Uses evidence-based research and facts to influence and drive decisions
• Manages complex requirements and refines products based on business goals and market needs

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense {apply below}, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• HS Diploma or GED equivalent
• 3+ years of experience in product management roles
• 3+ years of experience in internal or external customer engagement and managing customer expectations and feedback
• 2+ years of experience working in an agile or scaled agile development environment
• 2+ years of experience executing work across matrixed product teams
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Undergraduate degree or equivalent experience
• Certified Scrum Product Owner
• LESS certification
• Experience with application development and software integrations
• Experience creating or calculating savings for cost benefit analyses
• Experience in Healthcare
• Experience working with state or federal government clients, including the bidding and implementation process
• Demonstrated ability to achieve goals in a matrix environment
• Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering
• Solid research and problem solving skills
• Ability to use quantitative and qualitative data to assess priorities and influence roadmaps
• Ability to use straightforward, structured communication when connecting with stakeholders
• Excellent presentation skills and experience presenting to large groups

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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