Client Relations Specialist

• Quoting / Bidding projects
• Pursuing & Following Up Sales leads
• Manage relationships with Vendors and Suppliers
• All aspects of Customer Service, including prompt response to customer needs
• All aspects of Project Management from Start to Project Completion.
• Assist architects and designers with specifications and details by phone, mail, and e-mail
• Speaking with architects, engineers, owners, and contractors
• Works with outside sales representatives to support sales initiatives and keep account activities and literature up to date.
• Maintaining and Organizing Job Quotes
• Processing Orders
• Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules and coordinating with installers
• Investigates and resolves customer problems with shipping and delivery issues
• Shipping / Receiving assistance as needed
• Literature, Samples, & Information requests
• Related tasks, as required

Competency:

To perform the job successfully, an individual should demonstrate the following competencies :

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Listens and gets clarification; Responds well to questions; Able to build morale and group commitments to goals and objectives; Shares expertise with others.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Able to deal with frequent change, delays, or unexpected events.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Prioritizes and plans work activities; Uses time efficiently; Follows policies and procedures; Manages competing demands.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Recommended Skills

• Attention To Detail
• Commercial Awareness
• Communication
• Creativity
• Customer Demand Planning
• Customer Service