Customer Service Representative / Account Manager

Become a Customer Service Representative with Comprehensive Career Training Through InsurAcademy!Are you looking for a career that offers job stability, strong income potential, great work culture, and the opportunity to make a difference? If so, then a career as a Customer Service Representative (CSR) in an independent insurance agency is for you! Independent insurance agencies located across North Carolina are looking to hire new CSRs today! Much of the current workforce is retiring and insurance is a rapidly growing field so agencies are adding to their staff. InsurAcademy, founded by the Independent Insurance Agents of NC, will provide you with the necessary licensing education and career training to be “job-ready” to work as a CSR in one of these independent insurance agencies. InsurAcademy’s high-quality and comprehensive curriculum covers a span of six weeks and features both live and on-demand virtual training, enabling you to pursue your new career while still maintaining some flexibility to accommodate your current work/life demands. Plus, because all of the training is done online through a state-of-the-art virtual platform, you can attend InsurAcademy from anywhere! After graduation, you will be guaranteed a job interview with independent insurance agencies in North Carolina. All InsurAcademy graduates have access to an exclusive job board featuring agencies that are actively hiring for CSRs And did we mention that InsurAcademy is FREE? That’s right, and it’s not too good to be true! Thanks to scholarship opportunities, the $1,500 tuition fee is covered for all students that successfully complete the program. So, what are you waiting for? If you’re looking to start a career that will change your life for the better, apply today for the InsurAcademy Session starting July 11, 2022!

Who is the ideal candidate?Anyone with a passion for learning, great customer service skills, and the qualifications of a successful CSR like

• Desire to follow policies/procedures
• Analytical
• People-oriented; enjoys interacting with others
• Diligent, strong follow-through
• Organized
• Consistent
• Multi-tasker
• Decisive, strong sense of urgency when working

What is the application/selection process?We are now accepting applications for the InsurAcademy program for January 17, 2022. Students applying for InsurAcademy must be able to meet the requirements outlined below. Prospective students will complete the online application here and are required to take a verbal and math assessment as part of the application process. Application and assessment results will be used to select the final InsurAcademy candidates that best meet the criteria and profile identified for a successful CSR*. Video interviews and recommendations will also be considered in the selection process.*The traits and characteristics of a successful CSR were identified upon extensive research and work with an HR firm.

What are the requirements to attend?

• Have a reliable computer with video capability and Internet access
• Able to commit a minimum of four hours/day M-F for a combination of on-demand and scheduled learning sessions (held between the hours of 8:30 am – 12:30 pm). You will also need to dedicate additional time to study the materials covered during the sessions.
• Have a high school diploma or equivalent.
• Meet the NC Property & Casualty Licensing Requirements: Applicant must be 18 years old or older as determined from the applicant's Date of Birth; Complete an insurance licensure application to the NC Department of Insurance following the process outlined in the NC Insurance Candidate Licensing Guide and submit fingerprints for a criminal history background check; The NC DOI must receive and review the application, the criminal history background record, and supporting documentation from any background or screening questions with a yes response for licensure decision.

How much does it cost?Tuition is valued at $1,500 but thanks to scholarship opportunities from the IIANC Education Foundation, students accepted into InsurAcademy through our application process attend FOR FREE. The only expenses incurred by students will be the North Carolina licensing application, fingerprint, and exam fees. Currently, NC licensing fees are $187, fingerprint fees range from $10-$20, and the exam fees are $45 for each attempt of the two exams required (Property Exam and Casualty Exam which cost $45 each). However, upon successfully passing both exams, InsurAcademy will reimburse students $90 for the exam fees. Questions?Email {apply below} with questions before or during the application process.

Recommended Skills

• Analytical
• Customer Service
• Decisive
• Hardworking And Dedicated
• Insurance Management And Aftercare
• Interpersonal Skills