L2 Application Support

L2 Application Support:

• Need Sr. Profiles (10+ years of experience preferred)
• Need Jr. Profiles (4-5 yrs experience needed)
• Location: Morrisville, NC (Onsite within 1 month of start)

Job Description

1. Responsible for monitoring business applications and services as a Level2 Prod support personnel
2. Responsible for Batch job monitoring and troubleshooting in terms of application and system issues
3. Handling incident tickets as well as the business user calls.
4. Escalate issues when required to ensure timely resolution
5. Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring.
6. Writing and running scripts on DB for adhoc reports, user requests.
7. Parsing and analyzing data feeds as well as error checking
8. Change, Deployment activities and Problem management
9. Participation in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals
10. Resource must also be able to create/maintain documentation related to support activities
11. Responsible for production stability and Major Incident management (“MIM”)

Skills/Experience:

• Extensive Experience in UNIX & Windows environment
• Experience in Oracle PL/SQL and data analysis
• Experience in shell script
• Extensive Experience of batch scheduler like Ctrl-M or autosys
• Thorough knowledge & working experience of ITIL methodologies
• Working knowledge of monitoring and support tools like GENEOS, Splunk & ServiceNow.
• Strong written & verbal communication skills
• Highly motivated & proactive team player, detail oriented and ambitious

Thanks,
Samar
Samar(at)orbitpeople.com
www.OrbITPeople.com