Customer Service Representative
Job Description
Erick Ellgren - Allstate Agency, located in Honolulu, HI, has an immediate opening for afull-time, Customer ServiceRepresentative. Insurance experience is not required. Wewill train the right person with the right attitude and skill set. Remote potential for the right candidate (must be located in Hawaii).
If you arecustomer-oriented, with a service heart we invite you to apply to become partof our team! Your main role is to ensure excellent service standards, respondefficiently to customer inquiries and maintain high customer satisfaction.
Benefits:
- Base Salary
- Commission
- Bonus Opportunities
- Paid Time Off
Responsibilitiesinclude, but not limited to:
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Have the ability to upsell accounts and ask for referrals
- Have the ability to complete policy reviews
IdealCandidate:
- Strong phone contact handling skills and active listening.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Bilingual a plus
- P&C license (must have or be able to obtain).
Good Work. Good Life. Good Hands®.
The Licensed Sales Professional opportunity is notan employment opportunity directly with Allstate Insurance Company, butemployment as a staff with Allstate Exclusive Agents who are independentcontractors. ©2016 Allstate Insurance Co.
Recommended Skills
- Active Listening
- Communication
- Multitasking
- Problem Solving
- Receptive
- Requirement Prioritization