Plainville, CT

Summary of Position:

Responsible for meeting and exceeding the expectations of all guests visiting the restaurant. Expected to provide exceptional food and beverage service to all guests. Mixes and serves alcoholic and non-alcoholic drinks to guests of the bar, following standard and signature recipes and the company's and local alcoholic beverage policies. Ability to maintain self-control in a fast paced atmosphere, with constant customer interaction.

Duties & Responsibilities:

• Perform all opening and closing duties as appropriate.
• Comply with standard grooming and dress code policies expressed in the Employee Handbook.
• Greet guests entering and exiting the restaurant in a friendly and courteous manner
• Take beverage orders from guests and servers.
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant's standard drink recipes.
• Learns the names and personally recognize our regulars.
• Check the identification of customers seated at the bar to ensure that they meet the minimum drinking age.
• Record drink orders accurately and immediately after receipt into the register system.
• Accept guest payment, process credit card charges and make change (if applicable).
• Collecting all tips and placing them in the tip jar, where they will be evenly distributed between the bartenders and bar backs at the end of the shift.
• Wash and sterilize glassware.
• Regularly confirm that cooler temperatures meet company standards.
• Change televisions channels to ensure customer satisfaction.
• Prepare garnishes for drinks.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Clear and reset tables in bar area.
• Present drink menus, make recommendations and answer questions regarding beverages.
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
• Conform to acceptable attendance and punctuality standards as expressed in the Employee Handbook.
• Responsible for replenishing cash drawers to the equivalent amount as reported before shift start.
• Receive and serve food orders to guests seated at the bar.
• Follow up with customers to ensure guest satisfaction.
• Report all equipment problems, bar maintenance issues, and unsatisfactory customer experiences to restaurant manager.
• Assist the restocking and replenishment of bar inventory and supplies.
• Promptly and accurately receives telephone food orders.
• Relays telephone messages to the manager.
• Logs all food complaints and beverage waste in our customer complaint book.
• Treats every customer & employee with courtesy & respect.
• In the event a liquor order is received and a manager is not present, checks the invoice in comparison to goods received, and deposits taken.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications:

• Must be at least 21 years of age.
• Prior bartending experience preferred.
• Ability to learn Point of Sale system and basic guest service standards.
• Have working knowledge of beer, wine and liquor and common drink recipes.
• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 35 pounds.