VP Catastrophe Operations

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VP Catastrophe Operations

IF YOU CARE, THERES A PLACE FOR YOU HERE

For a career path that is both challenging and rewarding, join Sedgwicks talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assetstheir employees, their customers and their property. At Sedgwick, caring counts. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE : To provide leadership and direction of assigned business programs in accordance with company standards and industry best practices ensuring consistent delivery of quality services and overseeing direct and/or indirect reports to assure management of client accounts, staff, training needs and staff development.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Directs operations management, quality, safety, business development and client service for assigned programs.

• Establishes policies and procedures to assure compliance to best practices, claims management services standards, business development, state regulations, and client service requirements.

• Ensures coordination of sales and client service efforts across programs/regions to maximize client satisfaction and develop new opportunities.

• Collaborates with management team to ensure development and implementation of business plans that drive profitability, performance and growth.

• Establishes, maintains and enhances relationships with brokers/clients and senior leadership for client accounts to grow the business; assures compliance with client requirements and further development of new programs and client initiatives.

• Develops and communicates strategic plans designed to identify emerging risks and new business opportunities.

• Analyzes financial performance and identifies and executes upon opportunities for business development for the assigned business unit to develop, achieve and maintain financial goals.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned,

• Supports the organization's quality program(s).

• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education Licensing

Bachelor's degree from an accredited college or university preferred.

Experience

Ten (10) years professional liability experience or experience in the field of the assigned program or equivalent combination of education and experience required to include five (5) years of industry leadership and management experience including senior management role. Experience analyzing financial reports and developing budgetary goals and strategic targets a plus.

• US Property claims handling for personal lines, residential, and commercial carriers.

• Must have 10+ years experience managing Independent Contractors

• Must have 8+ years experience with deployment of Independent Contractors

• Must have 5+ years commercial claims experience

• Must have 5+ years working with multiple carriers/clients in CAT

• Must have understanding of Time and Expense capture and management

• Knowledge of Liability claims is preferred

• Knowledge of new innovation preferred (drones, apps, web-based services, etc.)

Skills Knowledge

• Strong technical claims knowledge or knowledge in the field of the assigned program

• Strong business and administration knowledge/judgment

• Strong oral and written communication including presentation skills

• PC literate, including Microsoft Office products

• Strong financial acumen, analytical and interpretive skills

• Strong operations/process detail and organization skills

• Excellent negotiation skills

• Leadership qualities and management/motivational skills

• Strong interpersonal and client relations skills

• Ability to lead and work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision, and talking. Must maintain valid drivers license.

NOTE : Credit Security Clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.