Customer Service Representative

Are you CS professional who wants to be part of a winning company culture? We are seeking to fill a remote Customer Service Representative position within our team. This opportunity is perfect for entry or experienced Customer Service Representatives, as long as you have a passion for hospitality and service excellence. As a Customer Service Representative you will be working in a high performance, customer-focused team environment, and will be responsible for several tasks. Are you interested in a new and challenging opportunity with a great family-oriented team environment, then this position is for you!

• Attending training seminars to expand product knowledge and improve customer service abilities.
• Answering client questions by phone, walk-in, mail, fax, and email.
• Incoming calls are processed and logged into the CRM system.
• Identifying the requirements of the consumer.
• Inquiries are forwarded and escalated to the appropriate people and departments.
• Contacting consumers to provide timely updates on the status of their inquiries.
• Customer service is second to none.
• Customer information is updated as needed.
• Information confidentiality must be maintained.
• As needed, perform other responsibilities.

• A high school diploma, a GED, or an appropriate equivalent is required.
• 1+ years of experience in customer service, ideally in a related industry.
• Successful completion of the training offered.
• Computer proficiency is required.
• CRM experience is desirable.
• MS Office suites are second nature to me.
• Excellent phone manners.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills.
• Ability to sit at a workstation for extended periods of time

Recommended Skills

• Communication
• Confidentiality
• Customer Service
• Interpersonal Skills
• Microsoft Office
• Passionate