Automotive Call Center Sales / Service BDC agent

A strong first impression with customers is an essential part of the automotive sales process. Our Call Center Agents provide that first, friendly, helpful voice for consumers who reach out to us with their automotive needs.

Responsibilities

• Answers customer calls and establishes follows-up with sales appointments
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provides customers with initial product information and directs them to the appropriate dealership resources
• Presents initial financing options based on customer needs
• Follows up with leads that are not ready to make an appointment or are no-shows
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
• Utilizes CRM tracking system daily

Qualifications

• At least one previous job involving customer service
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Enjoys speaking to people, helping them with patient focus and attention

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us…

Recommended Skills

• Automotive Industry
• Automotive Sales
• Call Centers
• Courtesy
• Customer Demand Planning
• Customer Service