Administrative Director, OTM Strategic Operations

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Intermediary between the Chief Talent Officer (CTO), the CTO’s senior-level direct reports and other senior organizational leaders to ensure successful strategy creation, implementation, optimization, and organizational development. Primarily responsible for three major facets of the Office of Talent Management’s (OTM’s) and CTO’s duties: Manages OTM/CTO priorities; oversees staff/internal operations; spearheads special projects. Cultivates and oversees programs and services that enhance and strengthen the employee/provider value proposition and life cycle at Parkland. Utilizes insights to design and develop marketing and communication strategies spanning workforce services for team members. Works in tandem with External Affairs, Strategy & Integration, Governance and Operations to facilitate cohesive, efficient, and effective employee communications at all levels of the organization to enhance the visibility and positive image of Parkland.

Minimum Specifications

Education

• Must have a bachelor’s degree in Business Administration, Organizational Development, Human Resources, Communications, or a related field.
• Prefer a master’s or graduate-level degree in Business Administration, Organizational Development, Strategic Planning, Operations Management, Human Resources, or a related field.

Experience

• Must have eight (8) years of progressive experience in strategy development, program management, communications, issues management, executive counsel, HR, or related field.
• Prefer five years of experience in a healthcare environment.

Certification/Registration/Licensure

• Prefer one of the following certifications:
  • Senior Professional in Human Resources (SPHR)
  • Project Management Professional (PMP)
  • Fellow of the American College of Healthcare Executives (FACHE)

Skills or Special Abilities

• Must deal well with competing priorities, heavy workloads and rapidly changing business and corporate environments with a strong sense of urgency and results-driven approach.
• Must develop, plan, and implement short- and long-term goals.
• Must be able to integrate OTM’s strategic and operational needs within the organization’s and key stakeholder audiences’ overarching strategic plan and vision.
• Must maintain a thorough knowledge of OTM’s and the system’s functional areas, projects, and strategic objectives to optimize OTM’s support and effectiveness.
• Must work well with all levels of management, from senior executives to frontline personnel
• Must have the ability to deal with resistance while driving organizational change and transformation in line with the organization’s evolving needs.
• Must act as a trusted liaison for the CTO and other internal/external constituents, with a demonstrated record as a trusted business collaborator able to build relationships, influence executives and achieve operational/tactical implementation.
• Must use extreme discretion, deal with highly confidential information, maintain a high degree of professionalism while providing counsel on complex issues and change management initiatives.
• Must have strong interpersonal and collaborative skills with a customer focus: able to foster and maintain sound working relationships with internal clients, peers, and candidates to ensure an accurate, responsive, resourceful, and conscientious representation of the organization.
• Must have the ability to generate results through influence with multiple and diverse stakeholders.
• Must be sensitive to political, cultural, and legal issues affecting hospital system operations.
• Must demonstrate exceptional organizational, prioritization, time management, senior counsel, problem resolution skills and techniques.
• Must have exceptional verbal and written communication skills, including presentation development, execution, public speaking, and speechwriting capabilities.
• Must demonstrate good organizational and decision-making skills with great attention to detail.
• Must be a strong leader with exceptional professionalism, emotional intelligence and a keen focus on Parkland’s team members, patients, guests, and the community.

Responsibilities

1. Fulfills traditional chief-of-staff requirements for the CTO and serves as a member of OTM’s Leadership Team to develop, deploy and optimize key employment initiatives for the organization, with an emphasis on communications components.
   1. Manage priorities: perform calendar audits, review/synthesize metrics, and initiatives to support the system’s strategic priorities and operational needs
   2. Oversee staff/internal operations: prepare agendas, take notes, assign action items at staff meetings as needed, manage objectives/key results and annual planning processes, oversee board meeting preparations, create decision-making frameworks as needed, assist with all hands/staff programming
   3. Spearhead special projects: consult on metrics overhaul needs, assess the competitive landscape, and best practices as needed, support key talent backfills/hiring, executive search needs
2. Provides oversight and guidance of projects for the CTO to produce desired results or outcomes. Develops and executes strategy in conjunction with the CTO to ensure timely and high-quality implementation across every department.
3. Provides oversight and guidance to the OTM Communications team. Oversees the development of all forms of people-related communications, including both internal and external stakeholders.
4. Embeds transparency, discretion, and integrity into every action. Serves as a trusted business advisor to senior leadership and nurtures that culture amongst OTM.
5. Represents the CTO and serves as a proxy for the CTO at enterprise and campus meetings.
6. Leads initiatives and projects for the OTM Leadership Team as assigned.
7. Provides leadership and strategic planning for OTM’s long and short-term programmatic needs to ensure alignment of all OTM initiatives and successful implementation across the Parkland system.
8. Collaborates with OTM department leadership (Workforce, Benefits, Compensation, Experience, Parkland Academy, Talent Development, Talent Strategy, Diversity, Equity & Inclusion) to increase early adoption of new OTM initiatives (Change Management). Attends project meetings and department directors' meetings as needed to facilitate cohesive, streamlined program strategies with Parkland audiences.
9. Oversees communication strategy development and implementation for the divisions and Parkland’s workforce value proposition, life cycle and services. Regularly collaborates with SVP of Communications & External Affairs, Director of Internal Communications, Director of Marketing and Director of Corporate Communications to ensure alignment.
10. Works with executive leadership, department directors and others to support OTM-related and/or cross-functional efforts with audiences as needed.
11. Provides and maintains brand standards for all OTM brand elements within Parkland’s graphic standards, including but not limited to logos, style guides, usage parameters, brand associated values, and behaviors, etc.
12. Serves as expert level resource and editor to OTM leadership for written documents, publications, speeches, presentations, and communication channels. Leads the development and dissemination of all OTM communications.
13. Evaluates effectiveness of OTM programs – with a special focus on communications activities – benchmarking, monitoring, and reporting results and implementing improvement measures as needed.
14. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact or govern communication activities. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
15. Stays abreast of the latest developments, advancements, and trends in the field of human resources to maximize divisional productivity and effectiveness by attending seminars/workshops, reading professional journals, and actively participating in professional organizations. Integrates knowledge gained into current work practices.
16. Identifies and analyzes the design of jobs, work processes, workflows, etc., and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
17. Develops and monitors annual budgets that ensure OTM has the necessary funds to carry out the goals and objectives that have been established for the department.
18. Develops, implements, monitors, and revises annual goals and objectives for OTM that support the mission and objectives of Parkland.
19. Selects, trains, schedules, motivates, supervises, and evaluates employees, making recommendations for disciplinary actions up to and including termination, to ensure maximum

Job Accountabilities

1. Identifies and analyzes the design of jobs, work processes, workflows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
4. Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
5. Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
6. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

#LI-BM1

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Patient Care, Healthcare Administration, Administrative Assistant, Manager, Change Management, Healthcare, Management, Administrative