San Antonio, TX

Service Desk Associate - Tier 2

RESPONSIBILITIES:

Kforce client in San Antonio area is looking for a Service Desk Level 2 associate to add to their team in San Antonio, TX. Responsibilities:
  • In this role, the Service Desk Associate develops a basic understanding of key business processes of partners and customers
  • Develops a basic understanding of hardware, software, networking, and other related technologies
  • The Service Desk Associate responds appropriately to, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and/or other computer related technologies
  • Works with users to collect problem information and perform basic diagnostic procedures to determine source of error
  • Attempts to resolve IT related issues
  • As a Service Desk Associate, this role performs research and follow-up for routine business problems, referring more complex issues to internal specialists and service providers as required

REQUIREMENTS:

  • 1+ years of experience in a service desk or support environment
  • Superior communication written and verbal communication skills
  • Strong analytical and problem solving abilities
  • Exceptional customer service attitude
  • Excellent ability to multi-task
  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Analytical
  • Business Processes
  • Communication
  • Customer Service
  • Multitasking
  • Networking
Click here to apply
Browse other jobs
« Cook - Hiring Immediately - Cathedral Hill!
Task Order Program Manager (Government) with Security Clearance »