Executive Customer Service Representative

JOB PURPOSE:

The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO’s office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms.

This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization.

Job Contributions- what wil you do

• Utilize all resources materials to document and resolve customer inquiries
• Communicate and follow up with customers to full resolution
• Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries
• Follow up in timely manner to ensure resolution was met and customer has been notified
• Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL
• Must be capable of multi-tasking
• Must be a demonstrated self-starter
• Cooperate with Management in maintaining goals and objectives
• Criminal background check due to access of Personal Identifiable Data (PID)
• For internal employees, all employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application

Experience and Qualifications

• High School Diploma
• Must have previous Call Center or Customer Relations experience (applicable to internal candidates)
• Prior call center and customer service experience
• Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates)
• Well versed in both verbal and written communication skills; emphasis on written communication (test required)
• Typing 30 wpm (test required)
• Strong decision-making skills
• Strong verbal communication skills
• Must be able to work productively with minimal supervision
• Must work well with others
• Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran