Sr. Director, Global Renewals - Slack

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Job Category

Customer Success Group

Job Details

Slack is on a mission to make your working life simpler, more pleasant and more productive. We are looking for a Sr. Director to join our fast growing Customer Success organization and help build and lead our Global Renewals Team.

You are driven, curious, intelligent and deeply passionate about your craft. You will build and lead a diverse team of renewals professionals for the Slack business globally. This includes development of the overall renewals plan including the hiring of team members, developing the vision and strategy for their teams engagement and activities, identifying and forecasting attrition risk, and executing the renewals process in partnership with key business stakeholders across Sales and Customer Success.

This is a demanding role that requires strong leadership, priority management and interpersonal skills, a strong understanding of Slacks products and culture and previous experience in a renewals leadership role. The Sr. Director of Renewals is responsible for ensuring that their team is focused on minimizing financial attrition (near and long-term), securing favorable terms, identifying growth opportunities, and providing data insights back to the business.

Responsibilities:

• Grow and build a globally consistent, regionally autonomous renewal function; direct leadership of the AMER invoice business with matrixed functional leadership of international renewal managers

• Lead ongoing team growth and team member career development including recruiting, hiring, training and coaching Renewal Managers

• Drive short term and long term revenue impact by minimizing financial attrition and securing favorable terms across all renewals.

• Ensure the global renewals team achieves financial attrition targets and other key metrics.

• Ensure that the renewals team is effectively identifying customer requirements, uncovering issues, and demonstrating strong account management and commercial capabilities to drive renewal events to on-time closure and ongoing customer success

• Serve as a point of escalation with customers for challenging renewals

• Be a trusted advisor to Sales and Customer Success in your territory and drive a monthly meeting cadence with Sales and Customer Success leadership within the territory.

• Proactively partner with global Sales and Customer Success leadership on top risks and red accounts

• Partner with all other relevant internal functions (e.g., legal, deal desk, sales ops, finance, rev ops) to develop comprehensive 'win' strategies for renewal events

• Conduct weekly forecast meetings with your team and deliver a regular revenue forecast to CS, Sales and Finance leadership including SVP of Customer Success and Chief Sales and Customer Success Officer.

• Develop playbooks for renewal engagement and strategies to maximize revenue retention

• Provide executive management with insights into the health of our invoice business, complete visibility to global renewal trends and key events, solicit executive engagement as required, communicate risk clearly, and take the lead in developing short and long-term resolution strategies.

Required Skills/Experience:

• 8 or more years of demonstrated success in a Renewals leadership role with a strong track record of building high performance teams

• Proven track record of overachievement of quota and KPIs along with strong organizational, operational and analytical skills

• Highly effective communication skills, capable of explaining complex situations clearly and credibly across all functions and levels of the organization.

• Experience working with a large global sales organization

• Possess exceptional executive level negotiation skills and be an effective mentor for team members.

• Excellent financial acumen, process and policy management skills

• Strong customer management skills and excellent negotiation skills

• Ability to manage, analyze and track data for a sophisticated and often complex renewal cycle

• Ability to work in a fast-paced environment and effectively prioritize and delegate

• Ability to travel periodically as required

For Colorado-based roles: Minimum annual salary of $175,420. You may also be entitled to receive bonus, restricted stock units, and benefits.

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