Durham, NC

OCCUPATIONAL SUMMARY

Under the direction of the Deputy General Manager of Retail Stores, the sales floor supervisor is responsible for assisting Store Management in managing the sales floor staff, recruiting and developing staff, creating employee work schedules, enforcing department policies, ensuring excellent customer service, maintaining store appearance and standards, monitoring the buying patterns of the customers, as well as opening and closing the store.

Responsibilities
Oversee the daily sales floor operations ensuring adequate sales floor staffing, training, supervision and development of staff. Identify and implement strategies to improve efficiency and productivity.
Oversee the service desk operation and ensure the proper handling of customer complaints, requests, returns and exchanges in accordance with established store policy.
Oversee and assist with maintaining visual merchandise presentation standards that are consistent with departmental philosophy and direction. Ensure that merchandising and visual standards are executed and sales potential maximized while maintaining brand strategy. Organize merchandise on sales floor in a systematic, attractive, and easily accessible manner.
Ensure the proper application of and adherence to all operational policies and procedures.
Assist in the management and monitoring of loss prevention to ensure the protection of departmental assets including cash, merchandise and other departmental property.
Assist with the oversight of various merchandising activities including but not limited to overseeing promotional activities, secret sales and other special events ensuring that the promotional inventory is delivered, priced, displayed and adequate signage is available. Ensure that all cashiers and department coordinators are aware of promotional items and events.
Assist with merchandise deliveries according to procedures; verify quantities and items received against packing slips, invoices and purchase orders; ensure merchandise received is in good condition. Ensure the inventory is placed on the sales floor in a timely manner. Perform audits daily of random merchandise to ensure products are marked correctly and will ring up correctly in the point of-sale system.
Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy. Operate point-of-sale cash register as needed, processing all forms of transactions.
Assist the Marketing staff with special in-store decorations and displays.
Assist in creating new inventory records, receiving incoming merchandise transfers, verifying packing slips for accuracy of quantities received, ensuring that all UPCs are properly linked in the NetSuite system, and verifying that all items are priced correctly with appropriate department codes. Work with the Distribution Center to ensure deliveries are made in a timely manner.
Assist in preparation, execution, and oversight of annual physical inventories as scheduled, according to procedures. Take counts of sale, reduced, damaged and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures. Ensure effective inventory control thru proper handling of cycle counts, price audits, mark-ups and markdowns throughout Duke Stores.
Make work assignments in accordance with predetermined schedules; review the work of employees in lower classifications; assist in training new personnel.
Advise Stores' management of current support status and make recommendations for the resolution of internal problems or scheduling inconsistencies.
Recommend various personnel functions relating to the clothing department operation including but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training:
High School Diploma required. Bachelor's degree preferred. Work requires demonstrated communications, analytical, leadership and organizational skills.

Experience:
Work generally requires five years of retail department store experience to acquire skills necessary to coordinate operations within the University Store, supervise a successful high volume operation in an efficient, innovative and customer sensitive manner, and to gain the ability to interact effectively with customers and vendors. Prefer retail supervisory experience. OR AN EQUIVALENT COMBINATIONOF RELEVANT EDUCATION AND/OR EXPERIENCE will be considered.

Skills:
• Strong leadership skills, interpersonal skills, verbal and written communication skills, listening skills, ability to check for understanding after direction is given.
• Talented director of internal and external customer relations, team builder.
• Proven track record of increasing experience and responsibility in a high volume and high-end retail department store environment.
• Excellent communication and customer service skills.
• Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.
• Ability to work both independently and as part of a diverse and close-working team in a fast-paced setting.
• Quick learner with demonstrated problem-solving skills.
• Ability to learn and apply new technologies as needed.
• Some heavy lifting is required.
• Proficiency in Microsoft Excel, Word, and PowerPoint required.
Interested candidates should visit the Duke University website ({apply below} and apply for position.

Contact: Darcy Ewalt, Deputy General Manager, Retail Operations, {apply below}

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is located in Durham, N.C. and offers competitive pay and excellent benefits. Duke University is an Equal Opportunity/Affirmative Action Employer.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.