IT Helpdesk Level 1 (Hybrid - C2H)

Level 1 Help desk (IT Specialist 1)

• Answer Help Desk Calls
• Complete Tickets through Easterseals Ticketing System
• Work with Windows 7 & 10
• Support Microsoft Suite Applications (Word, Excel, Outlook, etc.)
• Utilize Office 365
• Troubleshoot devices
• Visit Easterseals locations as necessary ( Maybe 10%)

Job duties:

Answer phones and emails to help end-user by troubleshooting MS Office and windows both hardware and applications

Experience:

Must know basic Network connectivity like how Windows 10 prints. Understand basic configuration between a windows 10 device. Solve problems like a printer not printing.

Know how to ping a server or device.

Know how to receive an email in outlook

Must have:

Basic troubleshooting skills in MS Office to windows both H/W and S/W - windows applications

Resolve tickets using a ticketing system

Great customer service

Job Type: Contract