Sales/Customer Service Manager

Thank you for your interest in career opportunities with J.T.M.

Since 1980 the J.T.M. Food Group has experienced tremendous growth which is driven by our innovative people, products and technologies. Since we are a family business we understand that being the best requires hiring and developing passionate people who want to contribute to our future growth and success. If you are seeking an organization with a high level of visibility and accountability, then J.T.M. may be just the place for you.

J.T.M. constantly strives to create a positive work environment that is built on a genuine respect for the contributions of each and every employee. We focus on recognizing both team and individual contributions, and we work hard to build a collaborative work environment that solves real problems for real customers.

This position will also back up and support the Sales Managers & Director as needed. This position is remote optional and will require occasional travel.

What You'll Do:

• Set up and maintain Retailer/Customer internal specific paperwork (new item, new customer) forms for Lakeside Foods, Inc.
• Set up and maintain Supplier specific paperwork as needed for individual customers.
• Work with and utilize customer specific "Portal" entries as needed.
• Creation & updating of customer specific data as needed for Lakeside Foods, Inc. and customers.
• Review sales deductions and ensure proper agreements are in place to facilitate resolution between the customer and finance.
• Maintain good customer relationships at key accounts to resolve issues in coordination with the account manager.
• Provide necessary data to managers and internal groups within JTM Foods Group such as forecasting and operations group as awards, orders, usage change.
• Evaluate current sales and internal systems to find improvements and make recommendations to create efficiencies.
• Consult with account managers on ways to support/enhance key accounts processes and procedures.
• Develop & maintain Weekly/Monthly reports as needed, as well as provide training to sales team as needed on internal programs & software.
• Support, scheduling and follow up with Customer Service orders/issues. Customer communication & follow up as well.
• Other assigned projects as needed.
• Work with warehouses and logistics to provide all customer instructions and coordinate shipments to meet customer expectations.
• Operate as if an owner of an independent business unit within JTM Foods Group

Requirements

What You'll Bring:

• Four year college degree; BBA preferred.
• Five or more years of sales or project coordination experience.
• Strong sense of ownership to achieve goals.
• Having knowledge, proficiency or the ability to learn GS1 standards for product data within GDSN data bases and portals used by retailers.
• Having knowledge, proficiency or the ability to learn SAP and SAC Sales Reporting tools preferred, but not required.
• Must be proficient in Excel and have excellent math, analytical skills.
• Must be proficient in Word and have excellent written/verbal communication skills.
• Ability to work closely with other departments, strong interpersonal skills.
• Ability to manage multiple projects and timelines. Well-organized and responsible with an aptitude in problem-solving.
• The ability to create and enhance a positive, productive team environment with a genuine passion for the customer.

Skills:

• Creative problem solver, who can work to streamline processes and improve administrative tasks/forms.
• Communication and interpersonal skills to work effectively with JTM Foods Group and branded customers.
• Analytical ability to handle routine, administrative details including budget tracking, sales and customer requests and internal projects.

Abilities:

• Ability to understand information from multiple sources, analyze data, develop charts and summary reports and derive key insights.
• Ability to multi-task, prioritize and manage time effectively. As well as read and follow instructions.
• Ability to collect information from reports, records, or other available sources, establish the accuracy of the information, and summarize the information.
• Ability to work in a fluid, ever-changing environment where you are required to tackle new challenges as they arise.

Benefits

The JTM Food Group is an Equal Opportunity Employer.

Benefits

The JTM Food Group is an Equal Opportunity Employer.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

J.T.M. provides significant opportunities for personal growth and career development. At J.T.M. we respect diversity and encourage all applicants who feel that they want to work in a growing entrepreneurial environment to apply to one of our open positions by clicking on the "View Job Listings" link below.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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