Sales Operations Manager - DSS Reporting and Insights

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Store Direct Sales and Support (DSS) is the best place for businesses, educators, and consumers to experience all that's possible with Microsoft and its partners through unparalleled service and support. Operating in five countries across 40+ Hub locations, our team has grown to serve all customer segments through personalized sales interactions, needs-based training, and on-demand virtual support. We are energized and driven by the opportunity to innovate in how we engage with all customers, optimize our talent for greatest impact, and most importantly, empower our valued customers to achieve more.

The DSS Sales Operations team is responsible for delivering a world-class seller and customer experience through a combination of listening mechanisms, reporting, analytics, strategic projects, and ongoing process optimization. The Sales Operations Manager DSS Reporting and Insights is the primary owner of field reporting, working closely with corporate and field teams to align on key metrics and leading a vendor team that creates, maintains, and enhances reporting to enable greater field effectiveness and performance.

Responsibilities

Supporting Sales Discipline and Pipeline

• Analyzes, interprets data, and provides recommendations from sales execution to empower success and help address performance blockers.

• Acts as subject matter expert and advises on the resources that support tracking and monitoring of field seller performance.

Sales Operations

• Uses qualitative and quantitative methods to drive sales operations planning and process improvements.

• Collaborates with relevant stakeholders (e.g., strategy leads, Sales Excellence, field leaders, Finance, Human Resources [HR]) to align, refine, and improve sales operations planning and execution.

• Tracks, monitors, and communicates risk and growth opportunities throughout the planning process, and provides detailed recommendations for improvement to senior-level stakeholders.

Nurture Seller Transformation

• Oversees and acts as subject matter expert and provides insights on processes and tools, including reporting, used by sellers, managers, and leaders across DSS.

Specialty Responsibilities

• Empowers partners for success with training on tools and data processing.

• Monitors, interprets, and provides recommendations based on reports tracking consumption and customer adds to influence seller outcomes across the organization through Azure, Modern Work, and Business Applications, and advises relevant stakeholders.

• Oversees standardization of consumption management execution, identify reporting gaps, and create reports that fill those gaps.

• Drives the integration of continuous improvement with reporting and Business Intelligence (BI).

• Collaborates with field partners to improve reporting tools and identify processes to increase efficiency, remove blockers, reduce redundancies, reduce manual work, or to save time. Synthesizes feedback and provides recommendations to senior stakeholders. Models best practices and communicates with others across the community.

• Provides support for monthly forecasting, pipeline management and standard pipeline/reporting views. Executes on Revenue Excellence proactive audits and ensures accurate revenue landing and deal flow per RevRecon guidelines.

• Coordinates with other members of Business Sales Operations (BSO) to ensure successful landing and execution of Sales Operations Planning Process (e.g., Quota Distribution, Territory Management, Seller Assignments, Employee Data Management) for Support Sales.

• Advocates for standard Business Intelligence (BI) tools to increase usage/adoption with Support Sales teams to reduce ad-hoc, manual efforts.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 10+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

• OR Master's Degree in Business Administration, Organizational Design, or related field.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ({apply below} .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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