Account Analyst

The Account Analyst will be responsible for providing project and service support to clients and their teams, and for facilitating day-to-day project management, execution, and reporting. The Account Analyst will also act as a resource to support the efforts of sales executives and Account Managers for servicing and managing a specific account or segment of business. By working within a team environment, the Account Analyst will help achieve the goals of accurate project execution, meeting target margins and ensuring customer satisfaction.

Essential Duties

• Support Account Managers by maintaining a working knowledge of client programs, objectives, and expectations

• Create and develop summary reports for clients and analyze client data to improve existing service programs

• Identify issues and work in conjunction with Account Managers and field support personnel during the issue resolution process

• Ensure internal timelines are met and that changes are communicated appropriately

• Work with clients to create project specific merchandise plans/planograms within specifications

• Schedule and attend audits with field managers to determine client program objectives

• Actively participate in client service team meetings

• Attend and actively participate in client and field annual/bi-annual meetings

• Other duties as assigned