Ridgefield Park, NJ
Operations Manager / Ridgefield Park, NJ / Business / AM784766
Job Description
Position:
The primary objective of the Operations Manager position is to support Customer Care Specialty Claims operation program management activities including risk management, project management, product analysis, plan creation, resource planning, day-to-day operations and project status monitoring & reporting. The goal of the Operations Manager is to lead various projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department and cross-department where applicable. Must have a sense of urgency.
Responsibilities:
Qualifications:
The primary objective of the Operations Manager position is to support Customer Care Specialty Claims operation program management activities including risk management, project management, product analysis, plan creation, resource planning, day-to-day operations and project status monitoring & reporting. The goal of the Operations Manager is to lead various projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department and cross-department where applicable. Must have a sense of urgency.
Responsibilities:
- Collaborate with team members in Customer Care to provide reporting and analysis on various initiatives
- Generate daily/weekly/monthly reports, with analysis and recommendations
- Manage 4-7 ongoing and ad-hoc projects that may include managing KPIs and Metrics
- Ensure that all projects have required documentation as they move through the project tollgates
- Collaborate with project/program developers and business leads to keep project in scope
- Communicate to Product Liability leadership on project status and escalation/decision points, as needed
- New product launching risk management related specifically to product liability
- Works cross functionally with HQ teams in Korea, Product Liability and operations to manage risk
Qualifications:
- 2-3 years of hands-on project management within a complex global organization
- Advanced skill in MS, Excel, PPT and Word
- Technical education or product engineering experience
- Proven capability to analyze data and develop a course of action
- Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
- Process, procedure, strategic planning and project development experience
- Experience working with and influencing cross-functional teams.
- Experience communicating with mid to top-level leaders (status reports, emails, presentations)
- Experience working in a complex, deep organization and department
- PMP certification and Six Sigma certification a plus
- Takes project ownership and possess leadership qualities with an entrepreneurial approach
- Previous experience in mobile or consumer electronics preferred but not necessary
- Experience working within the wireless and home appliance industry a plus
- Experience with product development or testing a plus
- Bilingual English and Korean highly preferred
Recommended Skills
- Certified Project Management Professional
- Claim Processing
- Coaching And Mentoring
- Customer Service
- Data Analysis
- Electronics
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