IT Help Desk Technician

About the Role

As the IT Help Desk Technician, your primary focus will be performing day-to-day maintenance and repairs, including software and computer installations and upgrades, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization. In this role, the successful individual will protect Brivos critical information, systems, assets, build solutions, implement new software and hardware, provide training, and assist in the development of an overall IT strategy.

You will also be expected to:

• Respond to help desk requests by assisting with troubleshooting, identifying a root cause, and providing technical support

• Conduct technical provisioning of hardware and mobile devices for new and existing users, including reimaging computers and installing software Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly

• Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed

• Perform routine/scheduled audits of the systems, including all backups

• Provide technical support for both hardware and software issues our users encounter

• Upgrade systems and processes as required for enhanced functionality and security issue resolution

• Install and test computer-related equipment

About You

• 3-5 years of help desk and customer service experience

• Proven work experience in IT

• Ability to install, configure and maintain laptop and desktop computers, networks and related hardware and software

• Proficiency in MacOS and iOS

• Strong problem-solving skills with an emphasis on software knowledge, installation, security, and use

• Possess a solid understanding of LAN/WAN networking

• In-depth knowledge of and experience with Active Directory, Cisco Networking equipment, VMWare, and CrashPlan

• Experience using client management tools to automate and centrally manage assets in an enterprise environment

• Broad familiarity with cloud computing (AWS, Azure, etc.)

• Experience managing domains, DNS and Group Policy Administration

• Knowledge of Data Loss Prevention methodologies and tools

• Strong verbal and written communication skills

Preferred Skills

• Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner

• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching

• Experience in project management, application design and integration, and cloud computing

• Expertise in creating, analyzing, and repairing large-scale distributed systems

• Advanced knowledge of system vulnerabilities and security issues

• Professional certifications

• Able to lift at least 50 lbs.

About Us

Brivo is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises. Our comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Having created the category over twenty years ago, our building access platform is now the digital foundation for the largest collection of customer facilities in the world, trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries.

Our dedication to simply better security means providing the best technology and support to property owners, managers, and tenants as they look for more from buildings where they live, work, and play. Our comprehensive product suite includes access control, smart readers, touchless mobile credentials, visitor management, occupancy monitoring, health and safety features, and integrated video surveillance, smart locks, and intercoms. Valued for its simple installation, high-reliability backbone, and rich API partner network, Brivo also has the longest track record of cybersecurity audits and privacy protections in the industry.

Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity/Affirmative Action Employer

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