Senior Field Service Technician

Reporting to the Field Services Manager, the Senior Field Service Technician’s primary function is the installation, repair, maintenance and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominate focus on Pregis Sharp equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Senior Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Job Location

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. General territory radius of 300 miles. Average of 7 to 10 overnights per month. Overtime as required.

Job Responsibilities

• Ensures minimum errors or omissions in servicing equipment which may result in excessive customer calls, customer dissatisfaction and possible damage to the equipment.
• Performs inspections and advises customers on methods to minimize downtime and interruptions.
• Provides solutions to technical problems, is the expert service analyst on all assigned products and maintains knowledge of functions and applications of all products.
• Coordinates complex equipment installations and follows through with customers to insure proper function of systems installed.
• Accurately prepares required paperwork as assigned.
• Assists in the quote process for jobs requested by the Sales department, when applicable.
• May prepare detailed design documentation, including accurate and comprehensive archival documentation on programs under development.
• Helps maintain and control the parts inventory and service tool inventory. Monitors service billing to customers, assures proper records and reports completion of service work.
• Tests, corrects and debugs operating routines, and assists others in doing the same.
• Coordinates and supports field tests of new products, product updates or field change orders. Analyzes equipment performance and prepares necessary reports or records.
• Assists, supports, and trains other members of the Machinery Division group in solving complex diagnostic problems and may also be assigned specific customers or accounts.
• Cooperates with the administration and sales department in attaining goals and objectives under the direction of the Director of Machinery.
• Maintains an accurate and up to date record on all co-assigned parts and tool inventories.
• May be assigned to other duties on a temporary basis for the purpose of increasing personal competence, providing assistance to other Machinery Division personnel or training and assisting less experienced personnel.
• Understands and adheres to the financial and operations policies and procedures of the Machinery Division.
• May develop moderately complex programs in assembly language, compiler language or PLC ladder logic which meet or support the objectives of the overall systems plan.

Experience and Skills

• Associate degree with a strong mechanical background or 3 to 5 years in a position of assembler, factory service engineer or 5 to 7 years equivalent work experience.
• Mechanical assembly skills and ability to read blueprints/manuals required.
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude required.
• Ability to read and interpret documents such as safety rules, operating and maintaining instructions and procedure manuals.
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Ability to work successfully with little to no direct supervision
• Effective time management and cost control skills
• A clean driving record is required (company car is provided)
• Availability to
• Ability to occasionally lift or move up to 25 lbs required
• Work knowledge of Microsoft Office applications.
• Demonstrated leadership abilities among peers.
• Strong interpersonal skills.
• Ability to write routine reports and correspondence.