Specialist Lockbox Extracting and Keying

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

This position is on site in in the Brooklyn, OH office location

Typical work hours are Monday through Friday 8:30am - 5pm or work to completion.

• Open mail and extract paper invoices/checks (Applicants will be tested to determine extraction skills)
• Properly sort non-payment documents for processing
• Accurately batch work and communicate issues to Workflow Coordinator or Supervisor
  Cross training in other functional areas is required to maintain coverage in critical department
  functions, e.g., mail sort, keying, reassociation, and data entry.
• Other duties as assigned.

Required and/or Preferred Qualifications
* 0-1 years experiences with working knowledge of the business or general office skills
* High School Diploma or GED equivalent. College degree preferred
* Works well with others in a fully developed work team environment
* Open minded and adaptable to new ideas in a changing environment
* Excellent customer service skills
* Proven excellent verbal/written communication and interpersonal skills
* Good judgment and decision making ability
* Ability to work under pressure and meet deadlines
* Analytical, research and problem resolution skills
* Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
* Comfortable navigating multiple computer systems and applications
* Proficient in Microsoft Office applications
* Basic understanding of accounting principles
* Basic knowledge of banking policies, procedures, government regulations
* Basic understanding of loan documentation
* Proven ability to handle all monetary/ processing functions independently
* Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
* Basic knowledge of banking policies, procedures and governmental regulations
* Ability to perform simple scheduled and non-scheduled maintenance functions
* Proven ability to handle high transaction volumes accurately
* Ability to meet production goals
* Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
* Exceptional attention to detail.
* Excellent customer service skills.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing {apply below}.