VP/GM Direct Employer and Health System Client Management

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Define and lead a strategic client management organization that will execute multi-year strategies to support new business pipeline, enhance close ratios for new and existing business, and deliver unique value for the targeted employers, that will result in the placement of Optum products and services and increase segment revenue
• Create a strategic client management organization that leverages all assets and relationships within the organization to thoroughly understand each prospect’s culture, organizational needs and decision makers and translates that knowledge into account plans and proactively target and pursue cross sell and up sell opportunities
• Innovate and drive new business models and financial arrangements to differentiate a UHG Enterprise pharmacy model vs competition
• Lead the assessment and incorporation of OptumRx products / solutions into the Optum models to drive margin expansion and increased value to our client base
• Develop and maintain collaborative relationships with senior business leaders across client management, underwriting & pricing, product, operations, clinical, reporting & analytics
• Partner effectively with multiple internal business stakeholders to design leading edge solutions that meet market need and leverage both existing product and upcoming innovations
• Effectively selects and aligns talent with the capabilities needed to achieve long term goals
• Recruit, hire and monitor performance of client management organization, ensuring appropriate initial and ongoing training and development and solid employee engagement
• Coach, develop, and support the client management leaders to ensure business objectives around NPS, Employee Experience, Client Retention and Financial Targets are achieved annually
• Develop and participate in presentations to client executives to educate and validate the value of relationship with OptumRx.
• Develop trusted executive-level relationships with clients that represent strategically important relationships for UnitedHealth Group, to understand clients’ needs and value created by Optum solutions
• Establish productive internal partnerships that span UnitedHealth Group’s various functions and businesses.
• Maintain a broad understanding of Optum’s portfolio of solutions
• Anticipate industry trends and assess competitor positioning to proactively position the company for long term success that translates to revenue growth and the development of strategic relationships for UnitedHealth Group
• Keep the organization informed of market needs, product requirements, competitive information, account specific initiatives and other knowledge essential for our business efforts. Push the organization to act to deliver capabilities that enable growth
• Recognize service issues, raise internal awareness, and facilitate response in partnership with internal stakeholders
• Install a process to ensure the client management organization is educated with the most relevant & current industry knowledge to position themselves as thought leaders with prospective and existing clients
• Coach account team to build effective internal/external relationships that enable them to respond quickly to emerging customer opportunities, and provide for seamless execution of the company's business processes that exceed customer expectations
• Support real-time strategy refinement utilizing lessons learned and best practices to drive continuous improvement across all businesses
• Represent the company both externally and internally as an industry expert and thought leader with existing and prospective customers, brokers, and consultants
• Effectively represent Our United Culture and demonstrates UHG’s values internally and externally

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree
• 10+ years of experience as a progressive leader in complex health care organization managing large professional teams and extensive command of clinical, financial and strategy development
• Direct experience in pharmacy benefits, pharmacy operations, and/or medical benefits management
• Proven track record for consistently achieving/exceeding financial – P&L objectives
• Proven ability to establish effective & collaborative working partnerships with executives and key business partners in a highly matrixed environment to advance innovation and strategies
• Proven ability to motivate, lead and develop leaders and overall team talent
• Demonstrated understanding of the healthcare landscape, competition and having an enterprise-wide perspective
• Willingness to travel up to 50%
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• MBA or Advanced degree
• Demonstrated visionary thinking and ability to translate to business strategies that create or sustain competitive advantage
• Familiarity with all aspects of healthcare strategy and operations
• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
• Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
• Excellent presentation skills with the expertise and sophistication needed to credibly represent OptumRx in the context of the company's values and quality commitments
• Superior oral and written communication skills and ability to build credibility to gain the respect and confidence of clients and internal partners
• Self-starter and able to navigate a complex, matrixed organization
• Solid communication, influencing, problem solving and negotiation skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The Salary range for Colorado/Connecticut/Nevada residents is $174,600 to $332,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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