Tampa, FL

AVP, HRSS Reporting Analyst - Hybrid

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together

Excited to implement Business Intelligence for the Bank Industry?

In Citi we're automating our processes. Emerging technologies working together with our innovation is allowing our business areas to improve and speed up our company's deliverables. We are well known for taking ownership, delivering with Pride and succeeding together. If you have experience in collaborating with cross functional teams, data analysis & reporting and you want to pursue new challenges, then we encourage you to apply!

Job Description

The HRSS Reporting Analyst is an intermediate level position responsible for providing operations support services. Additionally, the HR Reporting Analyst serves as the liaison between operations staff, relationship managers, project managers and escalate concerns to senior Leadership. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations supporting HR infrastructure and processes.

Responsibilities

• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Influence decisions through advice and counsel as well as facilitate services to others in area
• Review and define requirement and examine and update processes and procedures as necessary
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the Operations department
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
• Provide technical/strategic data direction and act as advisor for stakeholders
• Provide analytics observation and commentary on relevant reporting
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Design testing approaches processes, reporting streams, and identify automation of repetitive tasks
• Develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 5-8 years of data analysis, requirements, reporting experience
• Bachelor's degree
• Experience in interpreting, gathering and documenting business requirements, translating them to technical audience
• Experience having effective conversations with clients about their support needs and requirements, manage the intake process, and ask the right questions to scope and solve the requests
• Test and analyze a broad range of systems and applications to ensure they meet or exceed specified standards and end-user requirements
• Excellent written and verbal communication skills
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Ability to connect analytics to business impacts, comfortable presenting to peers and management
• Ability to collaborate with multiple stakeholders and work under pressure
• Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment. Self-motivated with the ability to make decisions in the absence of detailed instruction
• Analytical, flexible, self-motivated, team-oriented, with strong attention to detail
• Experience in supporting and maintaining HR systems, Workday is a plus
• Location for this position will be HYBRID at either Tampa or Jacksonville, Florida, or Irving, Texas

Knowledge and skills

• MS Excel
• MS Office
• Power BI knowledge is a plus
• SQL knowledge is a plus
• Workday experience is a plus

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found at www.citigroup.com | Twitter: @Citi | YouTube: www.youtube.com/citi | Blog: {apply below} | Facebook: www.facebook.com/citi | LinkedIn: www.linkedin.com/company/citi

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.