Operations Support / Customer Service

Our client located in Bayshore is looking to hire an experienced Operations Support / Customer Service on a direct hire basis. This Operations Support / Customer Service position is a full time role and is on site. The standard hours are Monday – Friday from 9am – 5:30pm. We are looking for a candidate to handle all aspects of customer service needs and administrative duties as assigned. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges.

JOB TITLE: Operations Support / Customer Service

We currently have an exciting opportunity for an experienced Operations Support / Customer Service to join our clients team. Our client is growing and expanding, that is why this position is open.

KEY RESPONSIBILITIES: (Includes but not limited to)

• Order processing/fulfillment and sales support
• Deal directly with customers and provide exceptional customer service via telephone, web, or email
• Respond promptly to customer inquiries and offer solutions quickly
• Communicate with all departments to ensure an expedient resolution to customer escalations
• Handle stressful calls and issues with a calm and reassuring demeanor and attitude
• General administrative duties and special projects as assigned

QUALIFICATIONS:

• Effective interpersonal and problem-solving skills
• Excellent written and verbal communications skills
• Patience for people and a high stress tolerance when needed
• Friendly and professional with excellent listening skills
• Must be flexible and able to work in a fast-paced environment handling multiple and changing priorities
• Attention to detail and accuracy
• Strong decision-making capabilities and the ability to negotiate
• Highly resourceful team player with the ability to also be extremely effective independently
• Proficient in Microsoft Office (Outlook, Word, Excel)

Salary is based upon experience but the target is $58k-59k plus a complete benefits package.

If you are interested in this Operations Support / Customer Service position located in Bayshore, and are qualified, please apply!

Our client is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. The management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Recommended Skills

• Active Listening
• Administration
• Attention To Detail
• Customer Service
• Decision Making
• Friendliness