Napa, CA

POSITION SUMMARY

The Server is responsible for ensuring all guests have a positive experience. This position also assists the restaurant team in achieving planned sales by upselling specialty food and beverage items.

ESSENTIAL RESPONSIBILITIES

• Assists guests by anticipating their needs while they are in the restaurant and introducing them to all of the food and beverage programs that we have to offer.


• Maintains cleanliness and organization of work-stations.


• Completes opening and closing side work as assigned with the goal of contributing to an organized, well-prepared work environment.


• Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.


• Maintains control and timing throughout shift to ensure quality guest experience.


• Ensures each and every table is maintained during the dining experience according to standard.


• Closing the guest experience by handling cash and credit card transactions accurately.


• Any and all other duties as assigned.

REQUIRED QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• Prior customer service experience.

Licenses / Certifications:

• TIPS responsible alcohol service certification, or equivalent or ability to acquire.

PREFERRED QUALIFICATIONS

• Restaurant service experience.

REQUIRED SKILLS

• Demonstrated qualities of hospitality.


• Strong teamwork and interpersonal skills; ability to be adaptable, dependable and handle multiple priorities simultaneously.


• Demonstrated ability to show a high level of service responsiveness to customers.


• Must display a high level of energy and self-motivation.


• Highly organized, attentive to detail, accurate and efficient.


• Able to work well within a team.


• Punctual and dependable.

WORKING CONDITIONS

• Ability to frequently lift and carry 30 lbs.


• Ability to occasionally lift and carry 50 lbs. with assistance.


• Ability to stand and work for extended periods of time during customary service hours.


• Ability to work in an outdoor environment with varying temperatures, including temperatures above 100° F.

The CIA has implemented a policy requiring all employees, students and on-site contractors to receive the COVID-19 vaccination. Reasonable accommodations are available to applicants when legally required.