Miramar, FL
Customer Support Specialist
Job Description
Acara Solutions is seeking a (Temporary) Card Specialist in Miramar, FL for one of our clients in the Banking industry!
Pay rate: $16-$17.71/hr , depending on experience
Hours: Monday - Friday; 8AM - 5PM
Principal Duties and Responsibilities:
- Reviews and researches the credit and debit card reports for any exceptions that would require manual posting to a member's account, and provides verbal authorizations to merchants when electronic authorizations are unavailable, to enable the member's transaction to be processed or posted.
- Verifies and processes the card order file daily, reviews and processes reports, assists members with Card Activation, locked PIN's, PIN reminders, travel memos, adding and removing blocks, follows up with our members when a Falcon alert is generated, to maximize credit and debit card usage and minimize fraudulent transactions daily.
- Reviews CAMS alerts and completes all necessary forms; follows Client procedures and regulations established by Visa and MasterCard, related to disputed transactions, charge-backs, re-presentments, lost or stolen cards and fraudulent activity within the established time frames to minimize fraud on the member's account and prevent further losses to Client.
- Researches discrepancies reported by staff or members, in a timely manner, using the Fiserv Client Central web-site for credit/debit cards, to initiate the necessary corrective action. Informs staff or the member of the action taken, to comply with Regulation E and VISA/MasterCard Regulations.
- Performs file maintenance on member accounts to ensure accurate account records are maintained, and verifies that member account information on the Fiserv system and in the Electronic Warning Bulletin is accurately maintained.
- Processes various card related transactions to include: EFT settlement exceptions, Late Fee refunds, credit card payment and cash advance reversals, Life & Disability cancellations/refunds, closing a credit card, releasing a secured credit card, cash-back accruals, and any other card related transaction or maintenance tasks assigned.
- Produces Client debit and credit cards for mailing in a secure and accurate manner. Researches and destroys returned card mail and notes the members account.
Required Skills / Qualifications:
- High School Diploma or GED
- A minimum of 1-year experience in customer service/support.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Recommended Skills
- Corrective And Preventive Action (Capa)
- Customer Service
- Finance
- Maintenance
- Memos
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