Housekeeping Supervisor - Casino

Guide and direct EVS Casino Housekeeping Attendants during shifts. Act as a liaison between EVS Attendants and EVS Manager. Schedule staff and maintain standards of cleanliness and service. Act as EVS Manager in EVS Manager's absence.

Essential Job Functions:

• Maintain a service culture that ensures the delivery of superior internal/external guest service by all associates.
• Recruit, interview, and orient staff.
• Develop and maintain high standards of cleanliness and service.
• Train, staff and coach for excellence.
• Conduct inventory of supplies, equipment, and order products.
• Forecast needs and consumption of all supplies.
• Supervise special cleaning projects and organization of all work areas.
• Inspect public areas and corridors.
• Work with staff to ensure all duties and responsibilities are meeting performance standards.
• Provide proper guest service to all associates and guests, handling situations as they occur.
• Available to work varied shifts and complete other duties as assigned.
• Ensure department adheres to all regulatory, departmental and company policies and procedures.

Qualifications:

• High School graduate or equivalent.
• Computer email experience.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Previous janitorial/housekeeping experience is preferred.
• Previous supervisor or management training or experience is preferred.

Quad Cities Favorite Casino

Bally's Quad Cities, conveniently located near Davenport, Bettendorf and Moline. Bally's has some of the best casino games, restaurants and hotel accommodations available in the Quad Cities. Over 39,000 square feet of gaming, containing nearly 900 slot machines, 16 table games including a craps table and roulette, 6 live poker tables and a high limit slot room, all on one convenient, spacious and luxurious gaming floor!

Recommended Skills

• Coaching And Mentoring
• Communication
• Customer Service
• Forecasting
• Housekeeping
• Management Training