Miami, FL

Principal duties and responsibilities (Essential Functions) include:

• Key Job Functions
  • Establish service standards throughout guest experience. Ascertain guest satisfaction.
  • Assist servicestaff as directed by manager.
  • Supply assigned station with all items needed for daily operation.
  • Serve water, coffee, juice, and other beverages and refills.
  • Clear extra place settings at the table.
  • Maintain customer relations at the table.
  • Complete all closing side work properly.
  • Perform any duties as requested by manager.
  • Handle stress and multiple tasks (to organize service steps).
  • Maintains good interpersonal relations with guests and co-workers.
    
• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
      
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
    
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor
• Frequently standing up and moving about the facility.
• Frequently bending, climbing, kneeling, and moving about the facility.
• Carrying or lifting items weighing up to 75 pounds and pushing/pulling up to approximately 300 pounds.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.