Customer Service- Brand Ambassador (Fulltime or part-time)
Job Description
We are hiring motivated and compassionate individuals who are able to understand the ins and outs of the phone & internet program and need to be patient to communicate the details effectively to consumers entering into the program.
Although customer service and sales experience would be a plus the company is not excluding individuals that don’t have experience in either field.
Candidates should be able to explain what skills or experiences they have that will make them a good brand ambassador for this phone & internet program.
New hires with no experience will be trained for the job and should expect an average between $16,000 - $40,000 their first year based on being part-time or full-time.
After being trained in the industry and having experience; advanced hires can expect to make between $30,000 a year as part-time agents and $110,000 a year as full-time agents.
Your income will depend on your schedule and the time you spend as an agent.
Pre-requisites
- Driver’s license or Government issued Identification
- Reliable transportation to and from work
- Ability to read, write and speak English. Bilingual is a plus
- Must be able to pass a background check
- 18+ years of age
Qualifications
- Excellent interpersonal skills
- Honest, reliable and trustworthy
- Ability to handle customer service
- Able to handle the use of a smartphone
- Ability to comprehend processes and results
- Coachable/ willing to learn
- Strong work ethic
- Must pass lifeline compliance requirements for the program and maintain fraud prevention standards
Responsibilities
- Represent the company brand and phone & internet program in a professional and positive manner
- Effectively explain the program and its requirements for consumer eligibility
- Understand the process of verifying documents for authenticity for eligible consumers, enrolling them and then activating their phones.
- Follow company and program regulatory protocols
- Execute marketing strategies, maintaining inventory and supplies
- Able to handle reports, accounting for product and activity daily
- Serving the community and delivering a great brand experience.
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